Marketing Operations Senior Manager

Responsibilities

• Executive Impact and Demonstrating Marketing Value : Build and lead the framework that articulates the strategic and commercial value of marketing to executive stakeholders. Connect marketing programs not only to pipeline generation, but to full-funnel velocity, deal acceleration, account progression and overall revenue contribution.
• Actionable Insights over Reports : Deliver the interpretive layer that turns performance data into business decisions. Leverage our context and systems to develop the narrative behind the metrics. Diagnose full-funnel health, evaluate program efficiency, identify underperforming initiatives to discontinue, and provide data-backed answers to key questions about marketing investment and effectiveness.
• Strategic Initiatives and Program Governance : Serve as the operational driver for high-visibility departmental priorities. From CMO priorities, build the operational roadmap, coordinate cross-functional dependencies, establish milestone tracking and drive execution through completion.
• Fiscal Planning and Budget Optimization : Partner with marketing leadership to create and manage the annual and quarterly marketing budget and operating plan. Track plan performance across fiscal cycles, evaluate ROI across segments and motions and provide actionable reallocation recommendations to the leadership team to maximize return on spend.
• Silo Elimination and Cross-Functional Speed : Redesign fragmented, multi-step handoffs between functions. Implement best practices, tools and AI capabilities to replace disconnected, multi-ticket intake processes with unified, streamlined campaign workflows that cut turnaround times while maintaining high quality.
• Applied AI Enablement : Drive practical AI adoption across the marketing organization. Identify repetitive administrative bottlenecks and train marketing team members to leverage our AI tools and native capabilities in our platforms to accelerate marketing deliverables, develop deeper insights and empower self-service execution.

Requirements

• 6 to 8+ years of experience across B2B technology marketing disciplines (such as Marketing Operations, Marketing Program Management, Integrated Campaigns or Demand Generation)
• Demonstrated experience partnering directly with marketing executive leadership (CMO/VP) to translate data into strategic decisions and executive narratives
• Proven track record creating, forecasting and reporting on multi-million dollar marketing operating plans and budgets
• Strong program management foundation with experience running high-visibility departmental initiatives from planning through completion
• Advanced hands-on proficiency in building the marketing analytics needed to deliver insights over information
• Demonstrated success redesigning workflows, eliminating departmental silos and improving speed to market
• Applied experience using modern AI tools and workflows to improve marketing productivity, along with a passion for coaching and upskilling colleagues
• Deep understanding of B2B full-funnel mechanics, pipeline pacing and sales interlock

Benefits

• Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits : 401(k) plan
• Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays : Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave : Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
• Method of Application : Apply online.
• Application Window : The application window is expected to close at least 3 days from the posting date. The application was posted on 10/22/2026.
• Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
• All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.