Sr Marketing Operations Coordinator

Responsibilities

• Serves as a liaison for webinar support; this includes, but is not limited to, serving as the primary point of contact to drive webinar execution by joining planning calls, drafting electronic invites, scheduling tech runs, coordinating email schedules, requesting CLE credits, attending webinars, and keeping stakeholders informed.
• Ability to prioritize competing deadlines, anticipate client needs, and proactively troubleshoot to deliver accurate and valuable services on time.
• Provides support to the firm’s webinar programs by using strong organizational skills and exhibiting strong attention to detail, including cross‑functional coordination for logo placements, branded content creation, and presence during webinars.
• Ability to utilize company resources to complete tasks.
• Assists in compiling presentations, key metrics, and reports for leadership.
• Utilizes ServiceNow to track workflow; InterAction and MS Dynamics for CRM; and the Zoom webinar platform.
• Assists with day‑to‑day requests such as bio updates, reports, and research in accordance with SLA turnaround times.
• Actively participates in lawyer meetings as requested or appropriate.
• Other duties as assigned.

Requirements

• Bachelor’s Degree in Marketing, Communications, Business or related field.
• 3 years’ experience in marketing and/or business development in a law firm or business professional environment. Webinar and project management experience required.
• Essential Job Expectations: Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
• Ability to work under pressure and manage competing demands in a fast-paced environment.

Preferred

• Have working knowledge of webinar operations and marketing.
• Must know how to do and manage firm webinars.
• Proficient in working with Zoom or other webinar platforms.
• Familiarity with ServiceNow is a plus.
• Excellent project management and organization skills.
• Strong attention to detail and ability to adhere to strict and moving deadlines.
• Confident with the ability to build relationships with internal and external contacts as well as practice and firm leaders.
• Have the ability to prioritize and complete simultaneous projects with little to no supervision in a fast-paced environment.
• Proficiency with MS Word/Excel/PowerPoint, particularly CoPilot.

Benefits

• medical/dental/vision insurance, and 401(k)