Program Manager, Partner Content & Storytelling

Responsibilities

• Build and own the partner customer reference program. Establish a repeatable approach to sourcing, qualifying, developing, approving, and publishing customer stories with partners. Develop internal proof points that can mature into public references as customer readiness and permissions allow.
• Create compelling customer proof. Lead case studies, whitepapers, webinars, and other content that connects partner expertise and OpenAI capabilities to specific customer challenges, use cases, and measurable outcomes.
• Develop partner narratives and messaging. Synthesize technical, customer, and business information into clear positioning, thought leadership, and messages for internal and external audiences.
• Shape the OpenAI Partner Network’s web presence. Own website content strategy, messaging, and ongoing content development, working with Brand, Design, and web teams to communicate the network’s value and create a cohesive partner identity.
• Support partner launches and communications. Develop launch narratives, messaging, announcements, and supporting content in close partnership with Partnerships, Product Marketing, Communications, Legal, and partner teams.
• Build relationships that unlock strong stories. Work directly with partner founders, executives, marketing teams, and customers to uncover differentiated outcomes and move opportunities from initial conversation through publication.
• Prioritize for business impact. Focus resources on opportunities that support adoption, qualified pipeline, and partner growth, balancing near-term opportunities with the long-term development of the reference program.
• Put content to work across channels. Partner with Sales, Field Marketing, and campaign teams to bring customer proof into sales conversations, partner programs, campaigns, events, and digital experiences.
• Create an effective operating rhythm. Maintain a clear editorial pipeline, ownership, approval process, and publishing cadence. Track reference readiness, content engagement, sales usage, and contribution to pipeline and adoption, using those insights to improve the program.

Requirements

• 10+ years of experience across partner marketing, product marketing, customer marketing, content marketing, communications, or related B2B technology marketing roles.
• Exceptional storytelling and editorial judgment, with the ability to absorb substantial information quickly and turn it into a coherent narrative, strategy, and message.
• Experience building customer reference or storytelling programs, including developing case studies, whitepapers, webinars, and thought leadership grounded in credible customer outcomes.
• Strong business judgment and a track record of choosing marketing investments based on customer relevance, pipeline potential, adoption, and commercial impact.
• A hands-on approach to execution. You are comfortable conducting interviews, drafting content, developing messaging, coordinating approvals, and getting work published.
• Strong relationship-building skills, curiosity, and persistence. You can earn trust with founders, executives, and customers, ask thoughtful questions, and follow through to bring stories to completion.
• The ability to collaborate across Partnerships, Sales, Product Marketing, Communications, Brand, and Legal while maintaining clear ownership and momentum.
• Experience translating technical capabilities into accessible customer value, with careful attention to accuracy, substantiation, and permissions.
• Comfort moving between strategy and execution, building an initial version quickly, learning from results, and creating repeatable programs that scale.