Principal Media Operations Manager

Responsibilities

• Map and standardize MX workflows from deal ideation and client eligibility through trade execution, billing, reconciliation, and close.
• Identify bottlenecks, control gaps, and manual handoffs; design scalable procedures to replace offline workarounds.
• Maintain safeguards for principal pricing, vendor costs, and commercial margin data across systems and reporting environments.
• Maintain SOPs, process flows, exception matrices, decision logs, and operating documentation
• Analyze recurring billing variances, clearance discrepancies, and vendor payment issues to identify root causes and drive process improvements.
• Ensure buy structures, estimate setup, and system handoffs align with MX processes and NetSuite workflows.
• Partner with Client Finance, Billing, and Operations teams to investigate exceptions, document business requirements, and support workflow improvements.
• Support controls for governance, audit readiness, and contract compliance.
• Identify opportunities to improve financial process efficiency, reporting accuracy, and operational transparency across MX workflows.
• Gather and document business, operational, system, and reporting requirements from Investment, Finance, Billing, and leadership.

Requirements

• Education : Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, Communications, or related field, or equivalent combination of education and experience.
• Experience: 8-10 years in business operations, media operations, agency finance, business analysis, process improvement, systems implementation, application support partnership, or business transformation.
• Process & Analysis: Strong process mapping, requirements documentation, workflow design, issue triage, rootcause analysis, and control-gap identification skills.
• Media Operations Acumen: Working knowledge of media investment operations, agency billing cycles, vendor AP, reconciliation, and reporting workflows.
• Systems Experience: Experience with Mediaocean/Prisma, FreeWheel/SBMS, DSPs, and/or ERP systems such as NetSuite; application support partnership preferred.
• Training & Change Enablement: Experience creating SOPs, job aids, training materials, user communications, and onboarding support.
• Communication: Strong written and verbal skills, including meeting facilitation and translation of technical concepts for business stakeholders.

Preferred

• Experience with principal buying, trade/barter models, or inventory arbitrage workflows.
• Hands-on involvement with NetSuite implementations, integrations, reporting remediation, or media platform migrations.
• Lean, Six Sigma, Agile/Scrum, CBAP, or PMI-PBA certification preferred

Benefits

• a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.