Adobe Campaign Operations Lead

Responsibilities

• Own end-to-end execution of Email and SMS campaigns in ACC - workflow build, targeting/segmentation, scheduling, and post-send validation.
• Manage campaign QA (seed testing, rendering, deliverability checks) and troubleshoot workflow/delivery errors.
• Support ACC-to-AJO transition activities and oversee AJO journey execution as adoption grows.
• Lead and mentor an onshore/offshore team - staffing, workload distribution, and capacity planning.
• Define and enforce operational cadences: SLAs, escalation paths, campaign calendars, and SOPs.
• Drive governance around consent, suppression lists, and compliance for regulated communications.
• Track operational KPIs (delivery accuracy, turnaround time, SLA compliance) and report to stakeholders.
• Act as primary client point of contact for campaign execution status and escalations.

Requirements

• Hands-on experience with Adobe Campaign Classic (ACC) for Email and SMS delivery.
• Proven track record leading a team in a campaign operations/MarTech delivery setting.
• Solid grasp of deliverability fundamentals, suppression logic, and consent/compliance basics.
• Experience with campaign QA - seed testing, rendering checks, list hygiene.
• Comfort working within SLA-driven delivery models and operational reporting.
• Strong client-facing communication and escalation-handling skills.
• Working knowledge of AJO (or demonstrated ability to ramp up quickly).

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan