Marketing Operations Program Manager

Responsibilities

• Work closely with our Product Marketing, Creative, Product Management, and Operations teams to create and maintain documentation, playbooks, training materials, and standard operating procedures to ensure consistent and efficient operations for marketing across the organization.
• Conduct check-in meetings as needed with internal and external partners to track program deliverables and identify any program roadblocks
• Create quarterly reports that summarize marketing program status
• Manage the Marketing Operations program materials with internal partners ensuring that marketing deliverables are available and compliant for product launches.
• Create a project plan and timeline for regulatory reviews and check-ins for all product launch material – print and digital
• Analyze data, gather feedback, identify operational pain points, spot opportunities for process improvements, recommend at-scale strategic solutions, and lead the execution of internal process improvement initiatives aimed at inspiring change across our teams.
• Administer and input SOWs and contracts into internal systems, manage approval flows, oversee the creation of purchase orders and Oracle part numbers, monitor invoices, and collaborate with cross-functional teams in accounting, finance, procurement, and purchasing as needed.
• Manage the marketing content/collateral submission process with our Document Services and Windchill teams
• Understand and execute the different forms and processes that need to be followed when marketing creates new marketing materials or updates current marketing materials
• Serve as the main point of contact for all questions from the Doc Services team

Requirements

• Bachelor’s Degree preferred
• 3-5 years of professional project management or program management experience in healthcare marketing environment
• 1-3 years of change management experience working with internal regulatory, legal and/or compliance teams
• Intermediate to Advanced Excel experience preferred
• Possess some working knowledge of the healthcare sector and regulatory requirements
• Be proficient in Adobe Acrobat Pro and project planning software and platforms
• Be comfortable working cross-functionally and seeking out project clarifications from multiple teams
• Be detail oriented and love an air-tight project plan
• Be energized by working in a fast-paced environment
• Be comfortable with changing priorities

Benefits

• medical, dental and vision insurance
• 401(k) retirement plan with company match
• company-paid life and short-term disability insurance
• long-term disability insurance
• employee assistance plan
• hearing aid benefits
• Paid Time Off
• paid holidays
• paid floating holidays
• paid volunteer service day