Vice President, Go-to-Market

Responsibilities

• Lead a team of ~20 GTM and governance colleagues
• Drive the go-to-market path and process across the Digital Labs product portfolio, including Generative AI, Agentic Commerce, Digital Wallets and blockchain-based products and features
• Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery
• Collaborate closely with international markets to determine appropriate management of global launches
• Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches
• Anticipate emerging regulatory and operational considerations associated with new technologies and ensure appropriate stakeholder engagement and mitigation planning
• Lead a centralized governance function responsible for maintaining the overall control and compliance environment for Digital Labs and ingest all process changes related to Project Guardian, in partnership with Control Management, GCO and Compliance
• Oversee Digital Labs' audit and regulatory engagement, including enterprise-wide reviews, regulatory inquiries, and executive presentations related to the innovation portfolio
• Establish scalable governance and decision-making processes
• Lead process improvements, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market

Requirements

• Bachelor's Degree required, MBA a plus
• Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.
• Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
• Exceptional agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Ability to drive results against timelines, prioritize, and execute flawlessly
• Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
• Exceptional program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.
• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
• Excellent relationship-building with partners and across internal stakeholders
• Proven track record in crafting and storytelling

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities