Senior Program Manager, Marketing Operations

Responsibilities

• Leading Marketing’s annual, quarterly, and cross-functional planning and portfolio management rhythms, while maintaining visibility into material commitments, major initiatives, dependencies, and tradeoffs.
• Managing the integrated Marketing calendar across campaigns, launches, events, content, and other important milestones.
• Facilitating intake and prioritization for new cross-functional requests, helping teams decide what to commit, sequence, experiment, defer, or decline.
• Preparing and facilitating decision forums, ensuring that decisions, owners, next steps, and tradeoffs are clear.
• Identifying risks, blockers, capacity conflicts, and dependency issues before they create delays, and partnering with Marketing leaders to make clear resource allocation and sequencing decisions.
• Establishing lightweight standards, templates, and operating practices that improve clarity, follow-through, and decision speed without centralizing every decision.
• Connecting department-level priorities to team roadmaps and execution backlogs.
• Partnering with Marketing teams to identify where better processes, technology, and practical AI applications can improve planning, execution, measurement, and team effectiveness—and helping turn the most useful ideas into repeatable ways of working.
• Tracking whether the operating model is improving priority clarity, decision speed, dependency management, and delivery, and communicating progress and areas requiring leadership attention in a clear and actionable way.

Requirements

• 7-10 years of experience in Marketing, Marketing Operations, Marketing Strategy, Go-to-Market Operations, or a related marketing function.
• A strong understanding of how marketing teams plan, launch, measure, and optimize campaigns across channels, audiences, creative, content, and lifecycle programs.
• Proven experience leading complex, cross-functional programs, including managing timelines, risks, dependencies, competing priorities, and delivery in a fast-moving organization.
• Experience building or improving planning, prioritization, portfolio management, or operating processes.
• Sound judgment about when to create structure, when to simplify, and when to let teams work independently.
• A track record of driving progress without relying on formal authority.
• Excellent written and verbal communication skills, including experience working with senior stakeholders.
• The ability to synthesize information from multiple teams and turn it into clear decisions and actions.
• Comfort working across business, creative, technical, analytical, and operational teams.
• A bias toward action, accountability, and continuous improvement.

Preferred

• Experience working in a marketplace, healthcare, technology, or other complex multi-sided business.
• Experience supporting AI adoption, workflow automation, or change management.
• Experience working with marketing technology, planning, workflow, or campaign-management tools.

Benefits

• Flexible, hybrid work environment at our convenient SoHo location
• Unlimited vacation
• 100% paid employee health benefit options, including medical, dental, and vision
• Commuter benefits
• 401(k) with employer-funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave for employees with 5+ years of service
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day along with beverages and snacks