Marketing Operations & MLR Specialist

Responsibilities

• Serve as the day-to-day operational owner and primary point of contact for Veeva Vault PromoMats.
• Manage the complete promotional material workflow, including submissions, review routing, revisions, resubmissions, approvals, release, and expiration.
• Coordinate MLR reviews across Medical Affairs, Legal, Regulatory, Compliance, Marketing, Sales, Clinical Services, and other stakeholders.
• Manage MLR review calendars, timelines, reviewer assignments, meetings, agendas, decisions, and action items.
• Monitor material status and communicate progress, outstanding actions, risks, and next steps.
• Maintain version control, metadata, approval documentation, and final approved records.
• Coordinate the release and expiration of approved materials.
• Work with Veeva Managed Services and internal stakeholders to address system updates, workflow issues, enhancements, and process improvements.
• Troubleshoot day-to-day PromoMats issues and coordinate their resolution.
• Maintain PromoMats processes, documentation, and best practices, serving as an internal resource for users.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3–5 years of experience in marketing operations, project management, marketing, communications, or a related field.
• Strong project management skills, including developing project plans, managing timelines, tracking deliverables, and keeping projects moving.
• Excellent written and verbal communication skills.
• Strong organizational skills and exceptional attention to detail.
• A proactive and dependable approach, with strong follow-through and the ability to anticipate needs.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong interpersonal and collaboration skills.
• Proficiency with project management and business tools such as Asana, Microsoft Office, Salesforce, and related platforms.

Preferred

• Experience in healthcare, diagnostics, or life sciences.
• Experience managing or coordinating MLR review and approval processes is strongly preferred.
• Experience with Veeva Vault PromoMats is strongly preferred.

Benefits

• Medical, dental, and vision insurance.
• Short-term disability (STD) and long-term disability (LTD) coverage.
• Life and AD&D insurance.
• 401(k) with employer match.
• Career advancement opportunities and support for work-life balance.
• Relocation expenses are not covered.