Senior Product Marketing Manager

Florida, NY (Remote)

$135K/yr – $145K/yrSenior Level5+ years expFull time

Posted 3 months ago

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Job Summary

Drive product marketing for Gainsight across multi-product ecosystem, owning launches and enablement while collaborating cross-functionally.

  • Own and drive feature release programs and cross-functional alignment
  • Must-have: 5+ years product marketing experience with complex products
  • Standout: Ability to work autonomously and influence matrixed teams

Job Description

Responsibilities

  • Execute comprehensive product marketing strategies, ensuring alignment with company goals and cross-functional collaboration.
  • Deeply understand our buyer and market, product differentiators, value proposition and our competitors
  • Continuously research and iterate on our agentic positioning as an agile, evolving aspect of our offerings and the broader market
  • Build and demonstrate deep proficiency with relevant Gainsight products, delivering compelling demos and guiding stakeholders through advanced use cases
  • Own and drive feature release and high impact launch programs in partnership with Product, ensuring seamless execution of initiatives and strategic alignment across the portfolio.
  • Create and own both individual product and relevant platform materials, including feature/product videos, use case content, presentations, pitch decks, content, and more
  • Capture, consolidate and incorporate market feedback on messaging from the field, analyst, and industry sources to continually iterate on product positioning
  • Drive proactive product and release enablement in partnership with Product Ops, CS Ops, and Enablement
  • Act as a senior product SME for the marketing team, influencing and supporting demand generation, cross-sell initiatives, webinars, content creation, events, and more.
  • Build and nurture strong cross-functional relationships with Sales, Product, Marketing, and Post-Sales teams and leadership to drive cohesive product marketing strategies across Gainsight.

Requirements

  • 5+ years product marketing experience with complex products or multiple offerings within a larger suite or ecosystem
  • Ability to learn and understand multi-product ecosystems at a technical, basic demo level
  • Highly motivated, energetic, and hardworking self-starter who is flexible and can work on multiple projects simultaneously (independently and on teams)
  • Someone who has a strong desire to learn and willingness to grow new skills as well as jump into new projects
  • Ability to think creatively, highly-driven, and self-motivated
  • Someone who can work self-sufficiently and autonomously within typical scope of product marketing
  • Strong written & verbal communication skills
  • Ability to manage expectations across various stakeholders and consistently hit deadlines
  • Attention to detail
  • Minimal experience with Google Slides, video recommended
  • Ability to collaborate constructively and drive decision making with matrixed business partners and stakeholders (in sales, marketing, product, customer success, etc.)

Preferred

  • Experience with AI based products a plus

Benefits

  • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.
  • Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
  • You\'ll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
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Gainsight

At Gainsight, our mission is to be living proof you can win in business while being human first. Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 200 publicly traded organizations.With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Our platform makes it easier for customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities.Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition for our product and engineering advancements.A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, and India. Gainsight received the top spot in Glassdoor's Best Places to Work for 2023. It has also been named as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

Founded in 2009
San Francisco, California, USA
1.1K employees (63 in marketing)