Sr. Manager, Marketing Technology & Operations
Icertis
Reston, VA (Remote)
$155K/yr - $180K/yrIn-houseFull-timeSenior level7+ years exp.
20 hrs ago
Senior Manager - MarTech AI Transformation
New York City, NY (Hybrid)
$123K/yr – $215K/yrSenior Level5+ years expFull time
Posted 17 hrs ago
Job Summary
Own the end-to-end scaling of AI initiatives across ECMX, establishing playbooks, governance, and measurement while partnering with Product, Technology, Risk, and Compliance to drive adoption and measurable value.
- Lead transition from pilot to scalable AI programs
- Define repeatable evaluation, launch, and scaling frameworks
Job Description
Responsibilities
- Lead the transition of AI initiatives from pilot to scaled adoption across ECMX
- Define repeatable frameworks for evaluating, launching, and scaling AI solutions
- Develop operating models, playbooks, and implementation approaches that accelerate value realization
- Partner across Product, Marketing, Technology, Risk, and Compliance teams to drive successful implementation
- Manage the AI initiative portfolio, including priorities, dependencies, risks, milestones, and outcomes
- Establish governance frameworks that enable responsible AI adoption at scale
- Track business impact, adoption, productivity gains, and realized value across the portfolio
- Produce executive reporting on roadmap progress, outcomes, risks, and opportunities
- Define how AI can transform product management across ECMX
- Reimagine discovery, research, prioritization, PRD creation, experimentation, and delivery through AI-enabled workflows
Requirements
- 5+ years of experience in Product Management, Product Operations, Product Excellence, Business Transformation, Innovation, Change Management, or related fields
- Demonstrated experience driving adoption of new technologies, processes, or ways of working at scale
- Strong product thinking and ability to connect user needs, business outcomes, and technology opportunities
- Proven ability to influence stakeholders across complex organizations and drive alignment without direct authority
- Strong understanding of AI, GenAI, and emerging technology trends
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Preferred
- MBA preferred
- Experience in Product Management, Product Operations, Product Strategy, Design Thinking, Human-Centered Design, or Innovation
- Demonstrated passion for AI, including evidence of hands-on experimentation, personal projects, prototypes, AI-enabled products, or practical application in a professional setting. Candidates should be prepared to discuss AI initiatives, experiments, products, or transformations they have personally driven.
- Experience implementing enterprise software, AI platforms, workflow automation tools, or productivity technologies
- Demonstrated experience using AI tools to improve workflows, automate processes, develop prototypes, build applications, or enhance product management practices
- Experience within marketing technology, digital product, SaaS, or technology organizations
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express
4.1 Glassdoor
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
New York, NY, US
79K employees (3,751 in marketing)
81% recommend to a friend
88% CEO approval
Salaries
Posted range
$123K/yr – $215K/yr
Taken straight from the job posting.
MarTech median pay in the United States
Most pay falls between $100K and $187K. Based on 407 salaries.
Marketing Team
Marketing Team Size
3,046 (4% of company)
Median Career Experience
16 years
Median Tenure
11.2 years
Marketing Roles Posted (Last 30 Days)
12
People
HR / Recruitment
Marketing Leadership
John Hayes
Chief Marketing Officer
At the company for 31 years 11 months
Jacquii Alexander
Vice President, US SME Managed Customer Marketing
At the company for 16 years 2 months
David Wigder
VP, Marketing, American Express Global Dining
At the company for 2 years 2 months
Gaurang Patel
Vice President, Enterprise Marketing and Communications Technology
At the company for 1 year 10 months
Traffic Signals
Monthly Visitors
99M
Monthly Google Ads Budget
$4.4M
Traffic Source Mix
Search
22.8%
Direct
71.5%
Referral
4.6%
Social
0.2%
Paid
0.8%
Headcount Trend
Current headcount: ~81.7K
News about American Express
Links
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