Senior Customer Analytics & Measurement Lead

Responsibilities

• Partner closely with an analytics professional to identify meaningful findings from customer data and translate those findings into actionable business opportunities.
• Develop compelling stories and recommendations that connect analytical insights to customer needs, business priorities, and potential programs.
• Help shape prospective customer programs and initiatives by identifying opportunities to improve customer growth, engagement, and retention.
• Support the development of customer targeting strategies by identifying signals and insights that can inform campaign opportunities.
• Bring a strong understanding of customer behavior, business performance, and measurement to help determine where analytical findings can have the greatest business impact.
• Define how customer initiatives and programs should be measured and establish clear measures of success.
• Develop measurement approaches for initiatives designed to drive outcomes such as customer upsell, monthly recurring revenue growth, and retention.
• Partner with analytics resources to evaluate program performance and determine whether initiatives are achieving their intended outcomes.
• Translate performance results into clear business implications and recommendations for future action.
• Help establish a consistent connection between customer insights, business initiatives, and measurable outcomes.

Requirements

• Senior-level experience in customer analytics, customer strategy, marketing analytics, measurement, business strategy, consulting, or related discipline.
• Experience translating analytical findings into business recommendations, programs, or strategic initiatives.
• Demonstrated ability to influence decisions and drive action across a complex organization.
• Experience working with senior business stakeholders and presenting to executive audiences.
• Consulting, professional services, or client-facing experience is strongly preferred.
• Experience on the business side owning or influencing a measurement product, customer analytics program, or similar capability is also highly relevant.
• Experience supporting customer growth, retention, upsell, lifecycle marketing, or campaign targeting initiatives is a plus.
• Strong understanding of customer analytics and business performance measurement.
• Ability to interpret dashboards and business intelligence outputs, including tools such as Tableau.
• Ability to identify meaningful trends and insights and connect them to business opportunities.

Benefits

• We do offer benefits to our full-time consultants and employees, including Health, Vision, Dental, 401K plan, Life Insurance, Employee Assistance Programs, and an incredibly supportive team cheering you on!
• the range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.