Responsibilities

• Serve as the creative authority for the EMEA region, setting the creative ambition for the brand while protecting and evolving the ServiceNow identity across all regional marketing activity.
• Partner closely with EMEA regional marketing leads and the EMEA Brand lead to translate business priorities into compelling, on-brand creative strategies and executions that strengthens long-term brand equity.
• Collaborate with global creative leadership to ensure regional work ladders up to the global brand platform while reflecting the cultural nuances and opportunities within local EMEA markets.
• Champion brand consistency across the region, ensuring visual identity, messaging, and tone of voice are applied with rigor, craft and intention across all channels and touchpoints.
• Oversee creative quality across a broad scope of regional work including events, campaign, social, digital, OOH, editorial design, film/motion, and executive experiences.
• Direct and inspire the embedded studio team to deliver work that is both efficient and exceptional, setting clear creative direction and maintaining high standards across every output.
• Act as a hands-on creative contributor when the work demands it, rolling up your sleeves to concept, design, art direct, or write alongside the team.
• Bring a strong point of view to every brief, championing bold, brand-building creative beyond the expected and raise the bar for enterprise marketing across the region.
• Drive adoption of AI-powered tools and workflows within the regional team and embedded studio, identifying opportunities to scale creative output, experimentation, and efficiency without compromising quality or brand integrity.

Requirements

• A minimum of 8 years of experience in brand creative, with a background rooted in design, design systems and scaling brands across multiple markets and formats.
• Proven experience working with or within global teams, balancing global brand consistency with regional nuance while driving ambitious creative that elevates the brand and expands what enterprise marketing can look and feel like.
• Expertise in creative tools, Adobe Creative Cloud and Figma
• Actively engaged with AI-powered creative tools, with a curiosity and commitment to exploring how they can raise the quality, speed, and impact of creative work.
• Demonstrated experience in both creative direction and hands-on craft; comfortable setting the vision and executing within it.
• A deep belief in the power of brand, with the discipline to apply it consistently and the instinct to push it forward.
• Skilled at building collaborative relationships with marketing partners, studio teams, media partners and cross-functional stakeholders without relying on direct authority.
• Strong presentation skills and the ability to articulate creative thinking clearly to senior stakeholders and regional leads.
• Experience overseeing diverse creative outputs, from campaign creative to live event experiences.
• Familiarity with B2B marketing environments, ideally in enterprise technology.

Benefits

• health plans
• including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs