Responsibilities

• Partner with Marketing and Product to identify and prioritize tooling and workflow improvements that simplify complex processes globally.
• Author business cases & requirements, program charters/briefs, to translate business needs into actionable programs.
• Define scope and work breakdown structures for programs, with clear resource coordination across cross functional teams.
• Strategize and implement change management plans for new products or operational processes, partnering with global teams and key stakeholders to minimize operational friction.
• Craft stakeholder communications, contribute to best-practices documentation, and directly address challenges that emerge during rollout.
• Activate and lead change across complex and matrixed organizations.
• Partner with Product, Engineering and Data Science to define and deliver new tooling and data solutions for Marketing. Collaborate on build-vs-buy decisions.
• Coordinate end-to-end rollout of new technology and features via implementation plans, change management, and adoption tracking across Global Marketing.
• Coordinate with Product and Engineering to connect the dots across roadmaps; bundling related feature delivery and reducing silos in service of shared architecture.
• Think in systems - connect dependencies across tools, workflows, and teams to spot downstream impacts before they become blockers.

Requirements

• 10+ years of experience in program management, driving cross-functional programs from scoping through execution.
• Experience writing business use cases, requirements, or lightweight BRDs to translate business needs into actionable scope.
• Knowledge of the product development workflow strongly preferred, project management, user acceptance testing, and workflow documentation development.
• Experience with techniques and tools that drive process efficiency and continuous improvement, including defining KPIs and success metrics for hypotheses, new workflows and features.
• Experience leading change management and rollout plans for new tools, products, or processes across cross-functional or matrixed teams.
• Strong communication skills with proven ability to socialize, explain, and build shared understanding of new and complex strategies, practices, and workflows.
• Ability to manage and operate in ambiguous situations and think on your feet to solve challenges and problems.
• Ability to multitask and handle a heavy volume of work, supervising several projects in various stages.
• Working technical fluency: comfortable with systems and workflow architecture, evaluating and managing first- and third-party technology solutions, including vendor onboarding and contract renewal, and holding informed conversations about data pipelines, integrations, and technical trade-offs with engineering partners.
• Practical, hands-on experience using AI/LLM tools (e.g., ChatGPT, Claude, Gemini, Copilot, or similar) to improve the speed and quality of your own work.

Benefits

• Health Plans
• Mental Health support
• a 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off