Partnerships & Community Manager

Responsibilities

• Referral partnerships. Build and run our referral program with 3PLs, logistics providers, agencies, supply chain consultants and SaaS companies that serve our ICP. Keep in regular touch with partners and keep partner records current.
• Referring out. When a client needs something we don't do, connect them with the right partner. Partners who get business from us send business back. You connect the dots on who might be a fit for who, which means staying close to our sales and operations teams.
• Fractional operators. Build direct relationships with fractional ops leaders and agencies, both as partners and as a sales channel.
• Customer referrals. Build a program that brings in one new customer for each existing customer.
• Community. Show up where consumer operators talk, including Reddit, Slack groups and social, so Endless and our exec team stay part of those conversations.
• Events. Work trade shows with the team, from prep to the show floor to follow-up, and decide what each new contact hears from us next.

Requirements

• You have 3–10 years of partnerships, community, lifecycle, client services and/or marketing operations experience
• You love talking to people and remember names, faces and who needs what
• You take ownership of relationships and don't wait for permission to run with them
• You know when to automate and when a personal touch is worth the extra effort
• You're organized and process-oriented, and creative in how you engage partners
• You're hands-on: you write the emails, build the campaigns and run the day-to-day

Benefits

• Full benefits package including healthcare and 401k