Marketing Technology Coordinator

Responsibilities

• Provide day-to-day CRM support, respond to user inquiries, and monitor shared mailboxes and support queues to resolve or route requests.
• Maintain accurate contact, company, relationship, and activity data through routine audits, updates, and data quality initiatives.
• Support the preparation, testing, and distribution of email marketing communications, including advisories, announcements, newsletters, and event invitations. Review content, links, recipient lists, and formatting for accuracy.
• Manage subscriptions and communication preferences, process profile updates, and investigate email delivery issues.
• Assist with user onboarding and offboarding, including account setup, access requests, and system updates.
• Generate reports and contact, event, and engagement lists to support marketing and business development activities.
• Conduct research and gather data for business development, events, editorial, and alumni initiatives.
• Develop and maintain CRM training materials, user guides, and other resources that encourage consistent system use and best practices.
• Help test and implement CRM enhancements, data governance practices, and process improvements.
• Collaborate with Information Technology and external vendors to troubleshoot system issues.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience with marketing technology, CRM systems, and email marketing platforms preferred; professional services experience is a plus.
• Familiarity with data quality management concepts and practices.
• Proficiency in Microsoft Office and Windows-based applications.
• Strong attention to detail and a commitment to data accuracy.
• Strong analytical, research, and problem-solving skills.
• Clear, professional written and verbal communication skills, with a helpful, service-oriented approach.
• Ability to manage competing priorities, meet deadlines, and balance daily responsibilities with longer-term projects.
• Ability to work independently and collaboratively, take initiative, and follow assignments through to completion.
• Sound judgment and the ability to maintain confidential information.