Marketing Operations Manager

Responsibilities

• Independently manage and optimize Marketing’s project management infrastructure, including Smartsheet, intake processes, project tracking, approval workflows, and operational reporting.
• Evaluate marketing workflows, identify operational inefficiencies and risks, and exercise independent judgment in developing and implementing standardized processes that improve efficiency, accuracy, and regulatory compliance.
• Lead the implementation and ongoing management of digital asset management platforms, establishing standards for asset organization, accessibility, and approved content to provide a centralized, organized archive for marketing and creative assets.
• Manage the end-to-end creative operations process, including the creation and maintenance of operational dashboards and reporting that provide visibility into project status, team workload, timelines, and key operational metrics.
• Develop and maintain marketing policies, procedures, and playbooks to promote consistency across teams and reduce operational risk.
• Lead change management for new tools, workflows, and processes, supporting adoption and consistent use across the marketing organization.
• Manage the end-to-end creative workflow, including intake, scoping, requirements gathering, project tracking, approvals, and delivery, while serving as project manager for creative initiatives.
• Serve as the primary Marketing liaison to the Compliance team, coordinating review priorities, tracking approvals, and communicating required revisions to the creative team.
• Maintain version history for marketing disclaimers and claims to support the accurate and consistent use of approved language across marketing channels.
• Design and manage the intake process for data-related requests, ensuring requests are properly scoped, requirements are clearly documented, and stakeholders remain informed throughout the process.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field preferred
• High school diploma or GED equivalent required
• Minimum 5 years of experience in marketing operations, project management, or a workflow- and process-focused role supporting a marketing organization.
• Demonstrated experience managing creative operations, including project intake, requirements gathering, review cycles, approvals, and final delivery.
• Hands-on experience implementing or administering project management platforms such as Smartsheet, Asana, Wrike, or similar tools.
• Strong experience designing, documenting, and optimizing operational processes, including intake forms, approval workflows, project tracking, and cross-functional handoffs.
• Strong project management skills, with the ability to scope work, manage timelines and dependencies, identify risks, and coordinate multiple initiatives simultaneously.
• Exceptional attention to detail, with demonstrated experience maintaining version control, documentation accuracy, data integrity, and organized records across multiple workstreams.
• Experience partnering with Compliance, Legal, Risk, or other control functions, preferably within a highly regulated industry such as mortgage, financial services, insurance, or healthcare.
• Excellent written and verbal communication skills, with the ability to translate complex requirements into clear processes, documentation, and actionable next steps.

Benefits

• excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k).