Marketing Operations Associate, Direct Marketing

Responsibilities

• Own the end-to-end execution of email and push campaigns, from opportunity assessment and prioritization through briefing, production, QA, launch, and performance review.
• Manage the marketing calendar, balancing planned campaigns around major events with high-value opportunities that emerge in real time.
• Identify and prioritize campaign opportunities using event signals, audience relevance, business impact, and timing.
• Partner with cross-functional stakeholders to coordinate campaign requests, manage dependencies, and ensure timely, high-quality execution.
• Improve campaign workflows, templates, QA processes, and documentation to increase execution speed, consistency, and quality.
• Identify repetitive manual tasks and collaborate with Product, Data, and Engineering to develop existing and new scalable tooling and automation.
• Help transition the team to new processes and tooling. Gather feedback to improve solutions and ensure adoption.
• Monitor campaign performance and identify opportunities to improve targeting, creative, timing, and execution.
• Partner with the team to propose and execute experiments to improve campaign effectiveness and inform future strategy.

Requirements

• 3+ years of experience in marketing operations, campaign management, program management, or a related field.
• Experience managing complex campaign calendars, operational workflows, or cross-functional programs in fast-paced environments.
• Strong project management skills, with the ability to coordinate multiple campaigns, stakeholders, deadlines, and dependencies simultaneously.
• Exceptional attention to detail and operational rigor, particularly around campaign setup, quality assurance, and execution.
• Strong prioritization and analytical judgment, with the ability to evaluate opportunities based on business impact, customer relevance, and urgency.
• Comfort navigating ambiguity, responding to time-sensitive opportunities, and balancing speed with quality.
• Clear communication skills and a collaborative approach to solving cross-functional challenges.
• A strong sense of ownership and bias for action; the ideal candidate is always seeking continuous improvement and measurable business impact.
• Comfort working with performance data and using metrics to inform decisions.

Preferred

• Experience executing email, push, SMS, or other CRM campaigns.
• Background in consumer marketplaces, ecommerce, ticketing, entertainment, or other high-velocity consumer businesses.
• Familiarity with audience segmentation, personalization, A/B testing, and campaign performance measurement.
• Experience improving campaign workflows through automation, tooling, or process design.
• Working knowledge of SQL or analytics tools.

Benefits

• Accelerated Growth Environment : An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package : Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off : Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package : Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance option.