Marketing - Marketing Operations Coordinator

Westland, MI (On-site)

$20/hr – $23/hrMid LevelFull time

Posted 12 hrs ago

Job Summary

Own the end-to-end handling of marketing leads—from quality assessment and routing to reporting and cross-team improvements.

  • Lead quality review and conversion-enhancing opportunities
  • Data-driven reporting of costs, outcomes, and marketing results

Job Description

Responsibilities

  • Review recorded calls to assess lead quality and identify missed booking opportunities and cancellations.
  • Track leads from Google Local Services, Angi, and other sources, matching inquiries to appointments and sales.
  • Maintain spreadsheets and reports that show lead costs, outcomes, and marketing results.
  • Investigate duplicate records, missing information, and questionable leads; submit vendor feedback or credit requests when appropriate.
  • Follow daily and weekly checklists, identify useful patterns, and share findings with the team in clear, practical terms.
  • Write short stories about completed jobs using approved project details and photos.

Requirements

  • Comfort working with spreadsheets, numbers, and detailed records.
  • Clear writing skills and strong attention to detail.
  • Ability to learn new systems, research answers, and solve problems independently.
  • Reliable follow-through on recurring tasks without constant reminders.
  • Ability to explain findings in plain language and work constructively with other teams.
  • Experience in marketing operations, call-center quality review, sales support, CRM administration, bookkeeping, or data reporting is helpful but not required. Judgment, curiosity, and follow-through matter more than a particular degree.

Preferred

  • Experience in marketing operations, call-center quality review, sales support, CRM administration, bookkeeping, or data reporting is helpful but not required. Judgment, curiosity, and follow-through matter more than a particular degree.
Contractor Nation logo

Contractor Nation

3.5 Glassdoor

Contractor Nation was founded in 1990 with a simple goal: create the greatest level of success possible for home improvement contractors. Our mission remains to equip contractors in the home improvement industry with the resources and support they need to deliver consistently positive results to customers, employees, and stakeholders. We are guided by our core values of integrity, leadership, growth, innovation and education.Through our network of subsidiary companies (Basement Systems, Total Basement Finishing, CleanSpace, Dr. Energy Saver, Attic Systems, Treehouse Internet Group, The School of Entrepreneurship, and MoreHouse Finance), we provide a wide range of professional support, including leadership training, creative services, software development, website management and access to over 30 patented products.Each dealer in the Contractor Nation network is carefully selected as a member for our community and we are fully committed to providing them with everything they need to succeed. We train our dealers throughout the year by hosting them at our international headquarters in Seymour, CT, offering webinars on a variety of subjects and visiting the contractors at their place of business. We also host an annual conference attended by nearly 1,500 business owners and their employees so they can learn, grow and be inspired to achieve more, together. In addition to our innovative products and training programs, we are honored to have received numerous awards for our integrity, innovation and workplace culture.

Founded in 2005
Seymour, Connecticut, USA
129 employees (33 in marketing)
1% recommend to a friend

Salaries

Posted range

$20/hr – $23/hr

Taken straight from the job posting.

Marketing Operations median pay in the United States

$108K/yr

Most pay falls between $82K and $153K. Based on 1,941 salaries.

See all Contractor Nation salaries

Marketing Team

Marketing Team Size
22 (17% of company)
Median Tenure
5.7 years
Marketing Roles Posted (Last 30 Days)
2

Traffic Signals

Monthly Visitors
2.1K
Traffic Source Mix
Search
28%
Direct
49%
Referral
6.6%
Social
14.8%
Paid
1.4%

Headcount Trend

Current headcount: ~129
Contractor Nation logo

Marketing - Marketing Operations Coordinator

Contractor Nation · Westland, MI · On-site