Description

Position Summary

Responsible for providing clerical and administrative support to the Director of Marketing, the Marketing departments (Entertainment, Public Relations, Advertising, Promotions, Direct Marketing, Player Development, Sales, and Player Services).

Essential Functions

• Provides exemplary customer service for all internal and external guests by utilizing excellent, in-depth knowledge of the Marketing Department services.
• Greets and directs guests in a professional, friendly, hospitable manner.
• Maintains the professional appearance of the Marketing Department area, file room, meeting room, and front office.
• Answers telephones and directs callers to the appropriate Marketing or other casino personnel.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Types memos, email, and mail correspondence, reports, and other documents.
• Takes and retrieves messages for various marketing personnel.
• Assists in the ordering, receiving, stocking and distribution of office supplies.
• Performs various clerical duties such as photocopying, faxing, filing, scanning, and collating.
• Copies, collates, and distributes information to and from the Marketing Department.
• Creates, updates & purges Marketing files, forms & records, according to retention guidelines.
• Completes interoffice mail runs at designated times of the day.
• Participates in special projects and committees for the Marketing Department.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
• Assists with events to include ushering, setup, breakdown, and item distribution.
• Other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally and in writing. 

Customer Orientated- Ability to take care of the customers’ needs while following company procedures.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Organized- Possessing the trait of being organized for following a systematic method of performing a task.

Time Management- Ability to utilize the available time to organize and complete work within given deadlines.

Education

High School Diploma or G.E.D.

Associates Degree in Business, Hospitality and/or related field preferred.

Experience

Two years of clerical or office administration experience.

One year of customer service experience.

Computer Skills

Microsoft Office intermediate level in Microsoft Word, Excel, and Outlook.

Microsoft Access intermediate level preferred.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License. 

Must have a valid Oregon Driver’s License.

Other Requirements

Knowledge of the Marketing functions preferred.

Knowledge of office practices and procedures; business English, punctuation, grammar, syntax, spelling,

effective research methods and record keeping.

Demonstrated ability to compose and present business correspondence and reports clearly and accurately.

Must be able to work a flexible schedule (occasional holiday and weekends required).

Demonstrated skill in database management/Excel in relation to formula/calculations and spreadsheet

development.

Physical Demands

• Stand Occasionally
• Walk Occasionally
• Sit Constantly 
• Handling/Fingering Constantly 
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable 
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Occasionally
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a small office environment with occasional exposure to a busy resort and gaming

environment with multiple distractions. The noise level in the work environment is usually quiet to

moderate. Occasionally the work environment will be in locations exposed to smoke and the associated

affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.