Manager, Demand Operations

Responsibilities

• Lead Management & Pipeline Enablement
• - Manage the inbound lead process end to end, including intake, qualification, prioritization, assignment, and progression of qualified opportunities through established service-level expectations.
• - Coordinate engagement with leaders, CREs, subject matter experts, and other stakeholders, ensuring timely lead acceptance, preparation, participation, and follow-through.
• - Drive rapid client engagement by facilitating outreach, scheduling meetings, preparing briefing materials, coordinating stakeholders, and monitoring progress against target response and meeting timelines.
• - Maintain ownership of early-stage pipeline momentum until opportunities are successfully transitioned to sales or delivery teams.
• - Maintain process governance and pipeline integrity by ensuring CRM records, opportunity data, activity tracking, action items, and status updates are complete, accurate, and current.
• - Monitor adherence to lead-management SLAs, identify stalled opportunities, and escalate issues that could delay client engagement or pipeline progression.
• Targeted Outbound & Prospect Activation
• - Plan and execute structured outbound prospecting sequences to re-engage dormant accounts, activate colder prospects, and penetrate whitespace segments.
• - Develop personalized outreach using buyer-signal insights, industry triggers, persona-aligned messaging, engagement history, and account-level research.

Requirements

• Bachelor’s degree in Marketing or another relevant field, or equivalent experience.
• Minimum 5–7+ years of experience in demand generation, inside sales, business development, sales development, or a related B2B role.
• Demonstrated experience managing inbound lead processes and executing targeted outbound prospecting and account-activation motions.
• Strong written communication skills, including the ability to develop concise, personalized outreach for inbound follow-up and outbound prospecting.
• Strong verbal communication skills, with the ability to articulate value propositions and support discovery conversations across industries and buyer personas.
• Experience using CRM systems, sales engagement platforms, and sales intelligence tools.
• Strong project management, organization, and cross-functional collaboration skills.
• Ability to manage multiple inbound and outbound motions concurrently while maintaining disciplined follow-through.
• Analytical mindset with the ability to interpret buyer signals, performance metrics, and conversion patterns and translate them into action.

Preferred

• Professional services or solution-based marketing and sales experience.
• Experience supporting account-based, priority-account, or whitespace activation programs.
• Familiarity with marketing automation, lead-scoring models, qualification frameworks, and pipeline reporting.
• Experience working across Marketing, Sales Excellence, Revenue Operations, and client-facing teams.

Benefits

• Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
• Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
• Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
• It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
• Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact HRHelp@us.gt.com .
• For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.