Local Marketing Operations Manager

Responsibilities

• Local Marketing Operations & Field Support — Approximately 75%
• Answer questions from Center Directors, District Managers, and other field stakeholders about available marketing resources and processes.
• Review requests for completeness and alignment with guidelines; approve routine items within delegated authority and escalate exceptions.
• Own the creative request process from end to end, including routing to the appropriate team or vendor; tracking status, managing revisions, meeting deadlines, and confirming final delivery.
• Check materials for accurate center information, dates, and approved assets; organize templates and final files.
• Coordinate print and promotional merchandise warehouse or fulfillment partners: monitor stock, replenish approved items, and resolve fulfillment issues.
• Coordinate approved print, signage, direct mail, event, and sponsorship requests, including quotes, invoices, and delivery.
• Prepare quarterly local marketing decks and field updates; gather inputs and follow up on questions.
• Maintain request logs, approval records, and practical field guides; identify recurring requests suitable for templates.
• General Marketing Operations — Approximately 25%

Requirements

• Strong organization, accuracy, follow-through, and ability to manage competing priorities.
• Clear, professional communication and a helpful approach to internal stakeholders.
• Ability to solve routine problems and recognize when to escalate.
• Comfort with PowerPoint, Excel, Outlook, Teams, and learning workflow tools.
• Experience in field operations, customer service, administrative support, events, or marketing support is relevant; no fixed years-of-experience requirement.
• Multi-location operations, C2 center workflows, creative requests, vendor coordination, and inventory experience are helpful, not required.

Preferred

• Prior corporate marketing experience and a marketing degree are not required.
• Multi-location operations, C2 center workflows, creative requests, vendor coordination, and inventory experience are helpful, not required.