Growth (French speaking)

Responsibilities

• Help establish our customer-facing strategy, processes, playbooks, systems and best practices. Identify patterns and build repeatability at every step
• Manage all aspects of a customer’s relationship with Column, from onboarding and implementation to ongoing management and expansion of the account
• Onboard and manage our emerging markets bank partners: Serve as the day-to-day lead for banks across Africa. Guide them through onboarding and own the ongoing relationship once they’re live.
• Build and nurture relationships across various functions within a customer's organization, identifying and creating advocates wherever you go, and helping find new use cases for partnering with Column
• Proactively identify challenges and opportunities for growth, and collaborate with internal and external stakeholders to find solutions in order to move the relationship forward
• Share key findings and recommendations on market feedback and trends to inform Column’s growth strategy and product roadmap
• Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements
• This role includes periodic travel to Africa to meet with our bank partners in person.

Requirements

• 5+ years of relevant work experience -- strong preference for a mix of Consulting, Private Equity, Investment Banking, VC or an equivalent role plus operating experience in an early stage company and/or selling a new line of business
• Professional fluency in French required
• A desire to become very knowledgeable on the financial technology and payments space. Prior experience in financial services can be helpful but certainly not required.
• A growth and critical thinking mindset: You’re comfortable navigating ambiguous environments and are energized by the prospect of helping build processes with little guidance
• Excellent project management: You’re organized, can manage all aspects of partnering with customers, and effectively work with other internal teams.
• Ability to turn naysayers into champions: You’re a persuasive communicator and understand the importance of being helpful, responsive, and solutions-oriented.
• Curiosity: You know what questions to ask to uncover and understand customer needs and proactively learn more about the industry, competitive landscape, and product offerings to better support your customers
• Insatiable hunger for improvement: you’re a naturally curious person, enjoy digging into the data, and regularly solicit feedback

Benefits

• Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
• Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
• Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column’s office
• FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
• 401k plan, including self-directed brokerage options
• Flexible time-off policy - take the time off that you want and need to relax and recharge
• Sabbatical Program - Reach your 5-year anniversary to take up to 8 weeks of fully paid leave to rest, recharge, and pursue personal interest - with full salary and benefits
• 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
• Up to $4,500 in annual reimbursements for backup childcare
• Catered lunches and dinners for SF employees