Director, Omnichannel - Mass & Club

Responsibilities

• The Director, Omnichannel - Mass and Club is the senior digital commerce leader embedded with the Mass and Club customer organizations in Bentonville.
• This role owns the integrated omnichannel growth agenda by connecting customer strategy, eCommerce, digital shelf, content, retail media, analytics, and commercial execution into one cohesive customer plan.
• The Director partners across Customer Sales and enterprise Digital capabilities to set priorities, align resources, and drive profitable growth.
• Integrated Omnichannel Growth Strategy
• Serves as the senior omnichannel leader embedded with the Mass and Club customer organizations in Bentonville.
• Co-owns the digital growth agenda with customer leadership and integrates digital priorities into customer strategy, annual planning, and joint business planning.
• Translates retailer and merchant priorities into an integrated roadmap spanning eCommerce, digital shelf, content, retail media, analytics, and commercial execution.
• Connects the customer organization to enterprise Digital capabilities and ensures online and in-store strategies reinforce one another across the shopper journey.
• Merchant and Customer Integration
• Builds trusted relationships with merchants, site merchants, eCommerce teams, account leaders, and other retailer digital stakeholders.

Requirements

• Bachelor's degree in Business, Marketing, Sales, Digital Commerce, or a related field, or an equivalent combination of education and relevant work experience to successfully perform the essential functions of the position.
• 10+ years of progressive experience in eCommerce, omnichannel, customer development, sales, or digital commerce, ideally within consumer packaged goods.
• Experience supporting Walmart and/or other major Mass and Club customers; Bentonville-based customer experience strongly preferred.
• Demonstrated experience leading through influence across customer teams, merchants, and functional experts.
• Strong commercial and analytical acumen with the ability to connect digital metrics to total customer business outcomes.
• Strong understanding of retailer.com, digital shelf, content, retail media, search, merchandising, and omnichannel shopper behavior.
• Ability to integrate customer strategy, digital capabilities, analytics, and commercial execution into a unified growth plan.
• Ability to build trusted relationships with retailer merchants, customer leadership, account teams, and enterprise functional partners.
• Highly collaborative, action-oriented, and effective in a matrixed environment at the intersection of Sales and enterprise Digital capabilities.

Preferred

• You listen, learn, and evolve
• You thrive in a fast-paced environment
• You put safety first, always
• You are passionate about collaboration, teamwork, and achieving shared goals
• You believe in treating all people with respect, operating ethically, and growing a diverse, equitable, and inclusive workplace
• You are committed to improving our impact on local communities and creating positive experiences