Director, Martech Operations

Responsibilities

• Build a new model for technical program management designed for a portfolio that changes weekly — where major AI, data, and martech initiatives emerge continuously rather than on a fixed annual cycle.
• Design the agile, high-velocity delivery system — rituals, tooling, and decision-making — that lets the organization move at the speed AI and martech are moving, not the speed of a traditional PMO.
• Treat the delivery model itself as something to continuously reinvent rather than a fixed process to administer, retiring what’s slow and scaling what creates velocity.
• Use AI tools and agents within program management itself to increase the speed and quality of planning, tracking, and reporting.
• Take ambiguous, newly-forming initiatives and quickly stand up the right team design — pulling together the right people, defining roles and ownership, and giving a gray-area project real shape.
• Create clarity of roles and decision rights within each program so teams know who owns what from day one.
• Build and sustain momentum across projects and teams — unblocking, re-energizing, and keeping cross-functional groups moving through ambiguity and change.
• Serve as the connective tissue for teams stood up quickly around emerging priorities, giving them structure without slowing them down.
• Partner deeply with the Marketing Systems Design and Technology teams to turn strategy into concrete project plans, marketing use cases, and delivery roadmaps.
• Own the project plan, not the technical architecture: translate what the business and systems design teams are building into milestones, sequencing, and delivery commitments.

Requirements

• Experience in a fast-moving technology or AI company (e.g., Google, OpenAI, or similar) leading program or project management for marketing- or product-adjacent initiatives; background in modern, high-velocity delivery environments is valued as much as traditional enterprise PMO experience.
• Track record standing up and leading teams around ambiguous, fast-emerging initiatives, including team design and role clarity.
• Deep fluency in AI and marketing technology, with experience evaluating and deploying new AI/martech tools quickly.
• Experience building or reinventing program and project management ways of working, not just administering an existing methodology.
• Strong program-level dependency and portfolio management skills across multiple concurrent, high-stakes initiatives.
• Excellent stakeholder management; able to partner with systems design and engineering teams on delivery planning without owning technical architecture.
• Excellent communicator, able to build momentum and confidence across technical and non-technical audiences alike.