Digital Marketing Specialist - Remote Role

Responsibilities

• Manage clients' digital marketing activities and campaigns to support optimal results.
• Handle client communications by phone, email, and text, providing proactive updates and same-day responses.
• Document client requests and support needs, ensuring proper follow-up and completion.
• Oversee the internal fulfillment team responsible for ongoing digital marketing initiatives and campaigns.
• Coordinate projects, delegate tasks, and manage campaign activities across multiple team members.
• Conduct monthly client meetings to review performance reports, discuss results, and plan next steps.
• Build positive client relationships through responsive communication and excellent customer service.
• Maintain high levels of client satisfaction through consistent support and follow-through.

Requirements

• Excellent written and spoken English communication skills.
• Strong attention to detail and people skills.
• Comfortable conducting business conversations by phone and through web meetings on a daily basis.
• Outstanding follow-up and follow-through.
• Strong project management and organizational skills.
• Effective time management and personal accountability.
• Ability to work independently, take initiative, and solve problems.
• Eagerness to learn and adapt.
• Experience with digital marketing channels, including WordPress websites, Facebook Ads, Google Ads, SEO, Google My Business, and email marketing.
• Familiarity with project management tools such as ClickUp, Teamwork Projects, Asana, and Monday.com.

Benefits

• Performance bonus opportunities
• Paid vacation time
• Paid sick time