Digital Marketing Account Manager

Responsibilities

• Manage a book of 30 to 35 clients, hosting weekly, monthly, and quarterly meetings on campaign performance and strategy.
• Guide each client’s editorial calendar, including target audience, tone, and blog topics.
• Keep clients informed between calls. We don’t expect a reply in five minutes, but we do expect clients to hear from you whether the news is good, bad, or none.
• Work with Content Production, Project Management, and the Web Team to meet client expectations, and follow our SLAs to protect team bandwidth.
• Track client needs in our project management tools so nothing slips.
• Identify opportunities to expand client partnerships with additional services that support their goals, and partner with our sales team to present recommendations. You know your clients best, and your insight helps them grow.
• Keep up with new processes, tools, and marketing trends.

Requirements

• Five or more years managing a book of accounts in a marketing setting.
• Clear written and verbal communication, strong organization, and the humility to own mistakes and adapt.
• Familiarity with SEO, social media, blogging, and organic and paid search.
• Skill interpreting data across platforms, with experience in GA4 and Google Search Console.
• Comfort with frequent video calls and working remotely.

Preferred

• Bachelor’s degree
• Experience in technology, consumer electronics, or home automation, or in an inside sales role

Benefits

• Health, dental, and vision insurance
• Paid holidays, vacation, sick, and personal time
• Simple IRA with company match
• Flexible schedule and remote work
• Company-provided computer