Customer Success Manager

(ENTRY LEVEL - No Experience Required)

Location: Greater Denver Area (Hybrid / Local Market)

Compensation: $60,000 Annual Salary

About NTV360

We are urgently hiring for a Customer Success Manager to join our team. No professional marketing experience is required for this role. What we do require is a relentless work ethic, a proactive attitude, a passion for building relationships, and an absolute obsession with learning.

We are proud to be a three-time Inc. 5000 honoree, a 2025 Colorado Companies to Watch winner, and one of the fastest-growing private companies in the United States. At NTV360, we are pioneering the future of Digital Out-of-Home (DOOH) advertising.

The Role: Why This Position is Crucial

As our Customer Success Manager, you will wear multiple vital hats. You are equal parts Account Manager, Client Advocate, and Operational Catalyst.

First and foremost, you are a people person. We are looking for someone with a magnetic, super-outgoing personality who genuinely loves connecting with others and building vibrant, long-lasting relationships. You will act as the premier trusted advisor to our Denver-based clients, keeping their campaigns on track, translating data into success stories, and mastering the daily administrative rhythm (scheduling, seamless email communication, and organization) that keeps our local accounts thriving. You aren't just managing accounts; you are a strategic partner helping local businesses achieve their marketing goals, ensuring nothing falls through the cracks. You will collaborate directly with the Director to manage and maintain network infrastructure, freeing them to focus on high-level strategy by taking full ownership of daily operations.

What We Offer (The Benefits)

• A competitive $60,000 annual salary paired with convenient weekly payroll.
• Unlimited Paid Time Off (PTO).
• We heavily invest in our team's professional development, providing full access to top-tier training programs and skill-building courses.
• 401(k) match after 1 year, alongside premium Health, Dental, and Vision insurance after 90 days.
• Quarterly team-building events and a highly collaborative, supportive office environment.

Key Responsibilities

• Serve as the primary, high-touch, and energetic point of contact for a dedicated portfolio of 100+ Denver-based local business accounts. You'll lead onboarding, conduct regular enthusiastic check-ins, and build deep, trust-based relationships that make clients love working with NTV360.
• While you won't be building the marketing campaigns yourself, you will be the master of tracking their performance. You will analyze key campaign metrics, translate data into clear wins, and communicate results directly to your clients with clarity and excitement.
• Own the daily administrative heartbeat of your accounts. This includes managing high-volume email communication with a warm and professional tone, scheduling client reviews, maintaining meticulous account records, and ensuring flawless organizational execution.
• Use your deep client relationships to spot opportunities. Analyze market trends and seasonal opportunities to strategically suggest upsells that align with your clients' best interests and drive revenue.
• Act as the critical bridge between your clients and our internal delivery teams, coordinating directly with Digital Marketing Specialists to ensure campaign execution matches client expectations.

What We Are Looking For

The Must-Haves:

• Super outgoing, highly empathetic, and energized by human connection. You love networking, chatting with business owners, and turning clients into lifelong brand advocates.
• Exceptional interpersonal skills with a knack for writing clear, professional emails, and a natural talent for establishing trust and rapport instantly.
• Absolute comfort managing a high-volume client portfolio, scheduling multiple calendars, and keeping admin tasks organized behind the scenes.
• A proactive, solution-driven self-starter who genuinely loves tracking results and watching local communities succeed.

Ready to Make an Impact?

If you are an organized, relationship-driven professional ready to take your account management career to the next level with an award-winning company, we want to meet you. Apply today to join the NTV360 team!