Senior Customer Success Manager
USA (Remote)
Posted 2 weeks ago
Top 1% of applicants do these two things.
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Job Summary
Own and scale Facebook Group led growth programs, managing 100+ accounts, shape content strategy, client success, and team development across a full-funnel organic growth operation.
- Own end-to-end Facebook Group strategy, growth, engagement, and performance
- Lead a marketing team and client success, onboarding and retention
Job Description
Responsibilities
- Organic Growth & Facebook Group Strategy
- Manage and scale 100+ Facebook accounts, driving consistent engagement and lead generation
- Lead the end-to-end Facebook Group strategy: growth, engagement, and performance
- Implement innovative growth tactics and content strategies
- Stay current on platform changes, algorithms, and emerging marketing trends
- Oversee content direction and ensure high-impact copy and visuals
- Provide actionable feedback to the creative team to refine messaging and effectiveness
- Content & Social Strategy
- Build and optimize strategies across Facebook Groups and other relevant platforms
- Scale underperforming accounts into high-performing growth channels
Requirements
- Curious about Marketing: You like social media and understand how it works. You are familiar with making content that gets engagement
- Expert in Facebook Engagement: You have an understanding of Facebook algorithms and community-building techniques
- Strategic & Execution-Focused: Comfortable building high-level strategy and rolling up your sleeves
- Analytical & Growth-Minded: Obsessed with testing, tracking performance, and staying ahead of trends
- Hungry: You want to be a leader and are committed to success.
Preferred
- Curious about Marketing: You like social media and understand how it works. You are familiar with making content that gets engagement
- Expert in Facebook Engagement: You have an understanding of Facebook algorithms and community-building techniques
- Strategic & Execution-Focused: Comfortable building high-level strategy and rolling up your sleeves
- Analytical & Growth-Minded: Obsessed with testing, tracking performance, and staying ahead of trends
- Hungry: You want to be a leader and are committed to success.
Ride The Wave
Ride The Wave | Facebook Group Marketing for Home Service BusinessesWe help home service contractors generate consistent inbound leads without paid ads.At Ride The Wave, we’ve built a proven system for roofers, painters, landscapers, epoxy flooring companies, pest control operators, and more to become the most trusted name in their local community before a homeowner ever needs to pick up the phone.Our approach is simple but powerful: we embed your brand inside hyperlocal homeowner Facebook groups through expert-driven, non-promotional content posted from real personal profiles. No ads. No cold outreach. Just genuine community trust that converts into booked jobs.The results speak for themselves. Our clients average 162 leads per year, we manage over 50,000 Facebook groups nationwide, and we hold a 95% client retention rate because the leads don’t stop coming. Don’t just take our word for it, we’ve earned 70 five-star Google reviews from the contractors who trust us to grow their business.With 250+ active clients and a team of 50+ high-performing individuals who are passionate about results, we’re the leading agency in Facebook group marketing for the trades. Our culture is built on excellence, accountability, and a relentless drive to deliver for the people we serve.If you’re a home service business tired of paying for clicks that don’t convert, we’d love to show you what community-driven marketing can do for your pipeline.🌊 Learn more at letsridethewave.com
