Customer Success Manager

USA (Remote)

$20/hr – $30/hrSenior LevelFull time

Posted 3 weeks ago

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Job Summary

Own the content engine and client-facing strategy for viral short-form content, driving roadmaps, pillar architecture, hooks and retention frameworks, and data-driven iteration across platforms.

  • Strategic ownership: content architecture, testing plans, and performance pivots
  • Viral content engineering: hooks, scripts, and pattern interrupts that boost retention
  • Client leadership: weekly strategy calls and performance reporting to shape next steps

Job Description

Responsibilities

  • Lead client onboarding calls and extract positioning, differentiation, and content angles
  • Build 90–180 day structured content roadmaps
  • Develop scalable content pillar architecture
  • Engineer hook libraries and retention frameworks
  • Create structured testing plans for format and angle iteration
  • Identify performance bottlenecks and pivot strategy accordingly
  • Write high-performance short-form scripts and hooks
  • Structure videos for retention, replay value, and conversion
  • Apply pattern interrupts, curiosity loops, and psychological triggers
  • Analyze high-performing content and reverse engineer success patterns

Requirements

  • Proven experience working directly with clients (agency, consulting, or in-house brand experience)
  • Demonstrated success generating short-form content with 1M+ views (must provide examples)
  • Experience building structured content roadmaps
  • Experience leading onboarding calls and weekly client meetings
  • Strong understanding of virality mechanics and retention psychology
  • Ability to write viral hooks and structured scripts consistently
  • Experience working with creators, influencers, or brands
  • Exceptional verbal communication skills
  • Strong executive presence and authority on calls
  • Structured thinker with organized workflow habits

Preferred

  • Preferred Experience in Clipping Campaign Management (Highly Recommended)
  • Experience managing clipping campaigns or performance-based content reward systems
  • Experience working with UGC creators or clipper networks
  • Familiarity with structured payout systems and quality control workflows
  • Ability to design or manage clipper onboarding, submission standards, and approval systems
  • Experience optimizing clipping campaigns based on performance metrics
  • Understanding of scaling creator ecosystems while maintaining quality control
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Impact Authority

Impact Authority specialize in crafting PR strategies that elevate your profile and enhance your credibility through strategic media placements.Our experienced team has successfully managed PR campaigns for more than 1,000 clients, securing spots in major publications like Forbes, Entrepreneur Magazine, Yahoo News, and Bloomberg.Our services range from securing contributor spots to arranging compelling TV interviews, all tailored to expand your reach and amplify your message effectively.Our approach positions you to capitalize on your reputation, enabling you to charge premium rates. In today’s market, the importance of reputation is paramount.

Traffic Signals

Monthly Visitors
1.5K
Traffic Source Mix
Search
28.4%
Direct
49%
Referral
11.1%
Social
8.8%
Paid
1.7%

Headcount Trend

Current headcount: ~1

Marketing Team

Marketing Roles Posted (Last 30 Days)
3