Responsibilities

• Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account.
• Manage project workstreams through the full development lifecycle while serving as the primary communication point with client’s other creative and technology partners.
• Responsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams.
• Maintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing’s resource planning system.
• Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.
• Maintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory.
• Provide leadership to develop custom approaches and solutions to client’s program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iCrossing services, capabilities, and differentiators.
• Cultivate client relationships through content, communication, reliability and relatability

Requirements

• 12+ years of related work experience, major strategic consulting firm background preferred
• Bachelor's Degree or equivalent
• Experience leading complex, client-facing digital programs from discovery and scope through execution, launch, and ongoing optimization.
• Experience managing cross-functional delivery across UX, creative, technology/development, QA, and deployment teams.
• Hands-on experience working in Agile or iterative delivery environments, including sprint tracking, backlog management, prioritization, and dependency management.
• Experience serving as a primary client or partner contact for program status, risks, decisions, tradeoffs, and escalations.
• Experience managing multiple parallel workstreams while aligning delivery plans to client business goals and measurable outcomes.

Preferred

• MBA or advanced degree
• Experience with Adobe AEM and Adobe Cloud Services is preferred but not required.

Benefits

• Medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• Paid holidays, vacation, and sick time
• Parental Leave
• Employee assistance program and other company benefits.