Own end-to-end client journeys from onboarding through renewal and expansion, coordinating cross-functional teams to deliver LaundroBOOST services and protect revenue.

• Client Relationships: Own the client experience, build relationships with business owners and key stakeholders, and lead onboarding, strategy, review, and retention calls.
• Program Oversight: Oversee client programs across Google Ads, Meta Ads, Local SEO, Website Development, Geofencing, AI Call Centers, SMS & Email Marketing, Reputation Management, and future services to ensure progress and value.
• Health and Risk Management: Monitor client health, identify churn risks early, escalate issues, and drive resolution with internal teams.
• Delivery and Coordination: Ensure deliverables are completed on time and that projects move forward; manage communication between clients and fulfillment teams.
• Upsell and Growth: Identify opportunities for upsells, cross-sells, and expanded services to maximize partnership value.
• Process and Ops: Document workflows, recommend improvements to systems and reporting, and contribute to scalable customer success operations.
• Team Accountability: Hold internal teams to deadlines and quality standards and ensure client satisfaction remains high.
• Tool Utilization: Leverage AI and automation to improve efficiency in client delivery and workflows.
• Knowledge Transfer: Share best practices and ensure clients understand deliverables, performance, and next steps.
• Escalation Management: Escalate issues when necessary and help drive resolution with the client and internal teams.