Responsibilities

• This role is equal parts client strategy and operational execution.
• Own client relationships post sale through renewal, run kick-off calls, manage program execution across internal teams and external suppliers, and make sure results get reported.
• Client relationships across enterprise technology accounts
• Kick-off calls, timelines, and operating rhythm for every new program
• Program execution and project management across content, media, lead gen, and nurture workstreams
• Supplier coordination and deliverable management
• Quarterly business reviews, including building the narrative and running the meeting
• Renewal strategy. You own net retention as a number, not just a relationship
• Building the CS playbook so the function scales as we grow

Requirements

• 3 to 5+ years in customer success, account management, or program management at a B2B company
• Experience managing enterprise accounts ($50K+ ACV)
• Strong project management instincts. Nothing falls through the cracks
• Comfortable with VP and Director-level stakeholders at large tech companies
• Experience coordinating with external vendors or suppliers
• Strong written communication
• Self-directed. This is a startup, not a company with a playbook you'll inherit
• Comfortable with AI tools and automation. We build and use proprietary AI technology

Preferred

• Agency, demand gen, or media/marketing services
• Familiarity with partner marketing
• You've built CS processes from scratch at a small company before
• You're in Colorado or Florida

Benefits

• Health coverage
• flexible PTO
• remote-first
• competitive benefits package