CRO Specialist

Responsibilities

• Experimentation Execution
• Build and launch A/B and multivariate tests across web and mobile within our testing platform and CMS
• Define what you’re measuring for each test before launch, understanding what metrics matter for that specific hypothesis.
• Set up audience targeting and segmentation for each test based on test design requirements
• Own test monitoring: ensure tests run cleanly, flag obvious data issues, validate test is hitting your sample size targets
• Report test results to the CRO Manager with clear findings and action plan (raw data, what won/lost/was inconclusive)
• Roadmap Execution & Health
• Maintain the testing roadmap: keep it updated, track progress, and flag delays or blockers
• Ensure tests launch on schedule and meet quality standards
• Identify risks to the roadmap early (vendor delays, technical blockers, launch issues) and surface them immediately

Requirements

• 2-3+ years in ecommerce CRO (agency, in-house, or DTC brand)
• Testing platform expertise : you’ve owned, designed, and launched A/B tests, understand how to structure experiments
• Metrics literacy : you know what metrics matter for different test types (CVR for conversion tests, AOV for pricing tests, etc.) and can read test results
• Analytics comfort : you can read dashboards, spot obvious anomalies, ask clarifying questions about data
• CMS platform experience : you can navigate and build tests in a modern CMS or testing tool
• Front-end technical fluency : you can read HTML/CSS/JavaScript, communicate clearly with developers, spot implementation issues
• Project management chops : you keep roadmaps tight, flag blockers early, coordinate across teams
• Strong familiarity with Shopify ecosystem : You have a deep understanding of which vendor provides and it’s impact on an eCommerce business
• Familiarity within key workflow tools such as Asana, Jira, & Clickup
• Proactive and self-directed in fast-paced environments ; eager to learn and grow the eCommerce function as the business scales

Benefits

• Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
• Work in a supportive, creative environment where your ideas and growth are valued.
• Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
• Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.