Sr. CRO Strategist

Responsibilities

• Review and adjust each client's testing strategy monthly: roadmapping in Wrike, section-by-section check-ins, and changes based on what past tests showed.
• Prepare biweekly reporting slides, and keep track of each client's overall data and business priorities, evolving strategy to support their business.
• Understand the client's marketing, messaging, product merchandising, and end customer, and build strategies around customer needs.
• Understand non-CRO disciplines well enough to discuss them with clients.
• Ensure we meet contracted deliverables for every client, every month, and act as theescalation point when we are at risk.
• Stay alert to churn risk, and identify upsell and cross-sell opportunities.
• Build 1:1 relationships and trust with each client's main points of contact.
• Lead client calls and presentations. Review and approve the call deck before each call (roadmap, agenda, implementation monitoring, open discussions).
• Debrief with Kelly after each call, send the recap, and run follow-up workflows the same business day.
• Lead internal client prep and debrief calls as needed.

Requirements

• Minimum of 5 years of experience in website testing and a UX-focused role.
• Strong client-facing experience, including leading calls, presenting results, and managing difficult conversations.
• Strong working knowledge of web analytics (e.g., GA4, Hotjar, Clarity).
• Hands-on experience with testing platforms such as Monetate, Convert, or VWO.
• Experience reporting on the success or failure of optimization efforts.
• A sound understanding of the math behind effective testing.
• Working knowledge of HTML and CSS; JavaScript is a bonus.
• Proficiency with Figma or Photoshop, Wrike, Slack, and Google Workspace (Docs, Sheets, Slides).
• E-commerce and Shopify experience preferred.
• Ability to work collaboratively with all levels of staff, and to lead and support a direct report

Benefits

• A work environment that enthusiastically encourages creativity, risk-taking, and growth
• Paid holidays
• Paid time off
• We are closed Christmas Eve through New Year’s Day
• 12 weeks of fully paid parental leave to welcome and bond with your growing family
• Solid health benefits (medical, dental, and vision insurance)
• 401k match
• Opportunity for growth that is second to none in the industry
• Flexible working hours
• Monthly technology stipend to support your remote work setup