Credit Card & Loyalty Mgr

Responsibilities

• Lead Growth Programs: Own and lead loyalty and credit promotions across stores and digital channels, driving sales, customer growth, and repeat visits
• Champion Our Stores: Partner closely with Store Operations to ensure programs are simple to run, clearly communicated, motivating to set store teams up for success
• Drive Data-Driven Decisions: Use insights and performance results to improve offers, make smarter decisions, and drive stronger returns
• Lead Strategic Planning: Build and manage the annual promotional calendar, aligning the right offers at the right time to deliver real business impact
• Connect with Customers: Work with marketing and creative teams to deliver clear, compelling messaging that resonates with our customers
• Drive Innovation: Test new ideas, learn fast, and continuously improve programs to better serve customers and grow the business
• Deliver Results: Partner with Finance and Planning to forecast impact, track performance, and hold programs accountable to results
• Drive Continuous Improvement: Partner with Technology and Product teams to strengthen tools and systems, making programs easier to run and more effective over time

Requirements

• 7+ years of experience in retail marketing, loyalty, credit, or a related field
• Bachelor’s degree or equivalent work experience
• A practical, results-driven leader who enjoys working in a fast-paced retail environment
• A collaborative partner who values teamwork and supports store teams
• Someone who takes ownership, follows through, and delivers measurable results
• Passionate about serving customers and building programs that make their experience better
• Strong analytical and problem-solving skills, with the ability to turn data into clear actions
• Experience building business cases and identifying opportunities to drive growth
• Ability to lead projects, manage multiple priorities, and deliver results
• Clear communicator who works effectively across teams and levels of the organization
• Experience leading and developing high-performing teams
• Strong understanding of retail and customer behavior
• Experience planning and executing marketing or promotional programs across stores and digital channels
• Ability to measure performance and continuously improve results
• Comfortable working with internal teams and external partners
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Experience building business cases and identifying opportunities to drive growth
• Experience leading and developing high-performing teams
• Experience planning and executing marketing or promotional programs across stores and digital channels
• Strong communication and collaboration skills across cross-functional teams
• Ability to analyze data and translate into actionable strategies
• Strong problem-solving skills and a bias for action

Nice to have

Benefits