Consulting Principal, CRM Functional & Analytics Lead- Lifesciences Consulting

Responsibilities

• Lead discovery workshops, requirements gathering, business-process design, functional solutioning, user acceptance testing, and business adoption for Life Sciences CRM and analytics programs.
• Translate Commercial business requirements into functional specifications, data requirements, key performance indicators, dashboards, reports, and actionable analytical solutions.
• Shape CRM reporting and analytics across field-force effectiveness, targeting, segmentation, call activity, customer engagement, account performance, and omnichannel effectiveness.
• Guide the use of HCP, HCO, account, territory, affiliation, interaction, and activity data to support Commercial decision-making and customer-engagement strategies.
• Lead client-facing functional workstreams and collaborate across business, CRM, data, analytics, and technology teams to deliver scalable transformation outcomes.

Requirements

• At least 14 years of overall consulting, CRM, analytics, digital transformation, or related professional experience, including five or more years supporting Life Sciences CRM or Commercial transformation.
• Strong knowledge of Life Sciences Commercial operations, CRM, customer engagement, field-force effectiveness, HCP and HCO engagement, and omnichannel processes.
• Functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud, including requirements gathering, process design, functional specifications, testing, and implementation.
• Demonstrated experience translating Commercial requirements into data requirements, KPIs, dashboards, reports, and analytics solutions.
• Strong client-facing consulting, workshop facilitation, communication, and stakeholder-management skills, with experience owning functional workstreams.

Preferred

• Familiarity with Snowflake and visualization platforms such as Microsoft Power BI or Tableau.
• Experience with pharmaceutical commercial-data sources and ecosystems, including IQVIA data and Veeva OpenData.
• Knowledge of account, territory, affiliation, interaction, activity, call-plan, targeting, and segmentation data.
• Experience designing analytics for field-force effectiveness, customer engagement, channel performance, and omnichannel optimization.
• Bachelor’s or master’s degree in business, analytics, information systems, life sciences, technology, or a related discipline.

Benefits

• - Medical, dental, vision, and life insurance
• - 401(k) plan and contributions
• - Employee stock purchase plan
• - Employee assistance program
• - 10 paid holidays plus paid time off
• - Paid parental leave and fertility assistance
• - Learning and development certifications and programs