Community Manager

Responsibilities

• Own day-to-day community management and engagement strategy across TikTok, Instagram, X, and Threads, prioritizing TikTok and Instagram, with Threads, X, and organic-only Facebook as secondary channels
• Write sharp, on-brand copy for captions, community posts, replies, and real-time engagement moments that capture each client’s distinct voice
• Proactively identify and execute conquesting opportunities — engaging in trending conversations, culture-defining posts, and other high-visibility spaces beyond owned channels to expand reach and grow fandom
• Monitor conversations in real time and respond to fan comments, DMs, and mentions with speed, personality, and brand-appropriate tone
• Stay immersed in social trends, internet culture, memes, and emerging platform features to spot timely engagement opportunities before they peak
• Build and maintain organized engagement trackers, community guidelines, and response protocols to keep every account running smoothly and consistently
• Compile basic performance reporting — engagement rates, community growth, and top-performing moments — to inform ongoing engagement strategy
• Partner closely with Social Media Managers and Strategy Coordinators to align community engagement with broader content and campaign calendars
• Flag emerging fan sentiment, potential issues, and standout community moments to the broader team
• Support editorial calendar execution and ensure timely, detail-oriented publishing and engagement across all platforms

Requirements

• 3-5 years of experience in community management, social media, or copywriting (agency and CPG brand experience a plus); we’re looking for someone at a senior, analyst level, given the autonomy and visibility this role requires
• Exceptional copywriting skills, with a knack for adapting tone and voice across multiple brands
• Deep, current knowledge of social platforms, internet culture, and emerging trends — you’re the person in the room who saw it first
• Strong organizational and time-management skills; comfortable juggling multiple client accounts and a high volume of daily engagement
• Meticulous attention to detail, especially under fast-moving, real-time conditions
• Working knowledge of social media management and analytics tools (Sprout, Sprinklr, Meta Business Suite) for scheduling and basic reporting; familiarity with Airtable a plus
• A proactive, opportunity-seeking mindset — always scanning for the next moment to jump into
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, deadline-driven environment
• Experience with social listening tools such as Dash, GWI, Brandwatch, Sprinklr, or All Ears for audience data and trend tracking

Benefits

• We offer a competitive salary, health insurance, 401k, generous vacation, and great opportunities for growth within the company.