Community Engagement Program Manager

Responsibilities

• Collaborate with internal Stakeholders to identify shared goals and ensure appropriate programs are in place to protect our brand reputation and Customer base
• Drive innovation to ensure Community Engagement programs are relevant and meet evolving trends/best practices as well as contribute to our engagement strategy and goals
• Identify strategic opportunities to engage community outreach service offerings within other Southwest departments
• Identify opportunities to achieve department and Company goals as directed by executive Leadership as well as provide solutions through analysis, strategic thinking, resource planning, and coordination with Leaders
• Manage Southwest Airlines program activities and associated events
• Research and identify innovative programmatic opportunities that deepen engagement and bolster business and reputation
• Serve as a convener/facilitator for cross-departmental conversations/projects
• Serve as an intermediary and subject matter expert to address issues, ranging from routine to contentious
• Serve up impactful and inspirational stories to communicate internally and externally
• May perform other job duties as directed by Employee’s Leaders

Requirements

• High School Diploma or GED
• Advanced level experience, seasoned and specialized knowledge in: Corporate Social Responsibility and/or Philanthropy
• Advanced level experience, seasoned and specialized knowledge in: Community Outreach
• Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
• Knowledge of business and management principles involved in strategic planning and resource allocation
• Knowledge of principles and processes for providing Customer services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Skilled in understanding the implications of latest information for both current and future problem-solving and decision-making
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to propose creative ideas about a topic or program Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events)

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits
• *Pay amount doesn’t guarantee employment for any particular period of time
• **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
• ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company