Associate Director, Media Operations

Responsibilities

• Develop robust, disciplined, and consistent processes and best practices to ensure on-time, excellent delivery in a fast-paced, complex environment.
• Partner with the Media Science team to proactively identify operational risks, devise solutions, and implement changes.
• Train media team members to ensure adherence to established processes and best practices.
• Solicit input from cross-functional leads to define, document, train, and maintain best practices for agency tools.
• Act as a liaison between the Media Science team and support teams for agency tools to optimize the user experience and increase efficient use of these platforms.
• Onboard new accounts, introducing new clients and new Known team members to our systems, guiding them through the transition phase, and putting a strong operational foundation in place for day-to-day account management
• If needed, provide project management support for specific clients or projects, applying our best practices while addressing the unique needs of a given initiative

Requirements

• 8-10+ years of media operations or project management experience in a fast-paced environment, preferably a media agency or in-house on a media team.
• You have experience overseeing project management and/or operations for media clients with multiple stakeholders and efforts happening simultaneously.
• You have experience working with key media processes and workflows, including media plan briefing, plan development, campaign execution, trafficking, reporting, and creative asset management.
• You understand billing and reconciliation processes for media clients and for partners/vendors.
• You work closely with departments like Data Science, Engineering, and Finance.
• You have a collaborative, problem-solving mindset and work well with a variety of people and organizations.
• You’re comfortable partnering with clients and senior decision makers.
• You possess a disciplined approach to your work and are proactive in identifying issues and developing and executing on solutions.
• You can capably balance structure and discipline with the moments when a team needs to be flexible to service the evolving needs of a client.
• You communicate effectively and understand how to present new ideas to encourage adoption.

Benefits

• Unlimited paid time off
• 401k with company matching and no vesting period
• Annual bonuses
• Generous medical plan
• Paid parental leave