Account Director

Responsibilities

• Be the client’s marketing partner and demonstrate a complete understanding of their business and customers.
• Build and maintain positive, lasting client relationships. Anticipate their needs to keep Modern Climate in the position of leading rather than following.
• Guide clients throughout their work with Modern Climate to ensure they are aware of the value of the various steps and corresponding outcomes. Establish clear direction and assure that approved decisions/actions are documented, communicated and implemented.
• Lead the RFP process when called upon, driving development of the proposal and final scope of work.
• Lead the development and implementation of marketing communications plans – supervising, coordinating and ensuring the on-strategy, on-budget and orderly workflow from initiation through execution.
• Make sure all team members have the necessary information to effectively and efficiently develop great work. Make sure key success metrics are in place.
• Oversee the preparation and facilitation of client meetings. Ensure the appropriate team members are involved and client expectations are managed.
• Conduct regular meetings with clients and relevant team members to manage workload, provide business updates and track progress.
• Establish annual billing and revenue goals for each client, tracking progress on a quarterly basis.
• Lead the development, and oversee the implementation, of an annual development plan for your clients.

Requirements

• Bachelor’s degree
• 7-10 years of relevant experience in account management/client services
• Background in leading strategy development for brands within a variety of industries
• Experience with technical projects is desired
• Experience with managing direct reports
• Great attention to detail
• Excellent written and verbal communication skills
• Ability to communicate effectively and persuasively to both internal and external audiences
• Ability to lead and work collaboratively with multi-disciplinary teams
• Ability to manage multiple clients/assignments in a fast-paced environment

Benefits

• An inclusive, vibrant and welcoming culture
• Challenging and unique opportunities that will elevate your career growth
• A team of industry-leading colleagues to grow alongside
• A genuine team environment (you’ll support and be supported by others)
• Highly competitive salary
• Flexible hybrid schedule
• Medical, dental and vision insurance
• Flexible PTO