YB PRO Social Media Account Coordinator

Responsibilities

• Set up new accounts using YouthBeat’s standard client onboarding process, including account brief, goals, audiences, platforms, content pillars, cadence, approval path, access, shared folders, meeting rhythm, and scope tracker.
• Confirm who can approve content, which assets are available, what media-release or privacy rules apply, and which client contacts own program information before production begins.
• Document client preferences and recurring needs so knowledge does not live only in meetings or one person’s inbox.
• Prepare for and participate in recurring client meetings with a current view of upcoming content, open approvals, needed assets, recent performance, and next steps.
• Send or document clear follow-ups after meetings, including decisions, owners, deadlines, requested assets, and unresolved questions.
• Maintain routine professional communication with client contacts and follow up before missing information threatens a deliverable.
• Flag relationship concerns, repeated approval delays, major changes in direction, or requests that may affect scope to the Director / Communications Lead.
• Maintain each assigned account’s content calendar and translate approved priorities into specific posts, Stories, Reels, graphics, photo/video assignments, field coverage, and community-management tasks.
• Create production briefs that identify objective, audience, platform, deliverable, assets, context, deadline, approval path, and client-specific standards.
• Coordinate assignments across apprentices and production contributors; make sure work is distributed realistically against deadlines and available hours.

Requirements

• Strong client-service and project-management skills with the ability to manage multiple deadlines, approvals, requests, and contributors.
• Professional written and verbal communication, including comfort leading routine client check-ins.
• Experience in communications, social media, marketing, content production, account coordination, community engagement, or related work.
• Working knowledge of content calendars, social publishing, basic analytics, and photo/video/graphic production workflows.
• Ability to coach young people professionally while still protecting client quality standards and deadlines.
• Strong judgment around confidentiality, consent, youth safety, scope boundaries, and escalation.

Preferred

• Experience with Google Workspace, Asana or similar tools, Hootsuite or another scheduler, Mailchimp, Canva, Adobe Creative Cloud, or comparable platforms is preferred.