Responsibilities

• Author, publish, maintain, and quality assure web content across Visa's digital properties using Adobe Experience Manager (AEM) and related content management platforms
• Support website production activities including content updates, page creation, asset management, publishing workflows, and ongoing site maintenance
• Coordinate and support digital projects across cross-functional stakeholders, agencies, legal, compliance, technology teams, and business partners to ensure timely execution and delivery
• Manage project workflows, timelines, dependencies, and priorities using tools such as Wrike while proactively identifying and removing executional roadblocks
• Serve as a trusted operational partner to the VAS Digital Team by driving accountability, stakeholder follow-up, and project momentum
• Support the build and maintenance of scalable web documentation, process guides, governance frameworks, templates, and operational playbooks that improve team efficiency and consistency
• Identify and execute on opportunities to streamline workflows, improve operational effectiveness, and automate repetitive processes where appropriate.
• Support website governance, accessibility, SEO/GEO, metadata, analytics validation, and digital compliance best practices
• Assist with website migrations, platform enhancements, content audits, and digital transformation initiatives across a portfolio of web properties
• Monitor website health, content quality, and production readiness while helping ensure an exceptional digital experience for Visa audience

Requirements

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Highly organized with exceptional attention to detail and a passion for operational excellence
• Strong project management and prioritization skills with the ability to successfully manage multiple initiatives simultaneously
• Proactive problem solver who takes ownership, removes obstacles, and drives work forward with minimal supervision
• Excellent communicator who can build relationships and effectively collaborate across technical and non-technical stakeholders
• Comfortable navigating evolving priorities while helping bring structure, clarity, and organization to projects
• Passionate about creating scalable processes, improving workflows, and driving continuous operational improvement
• Demonstrates a strong understanding of enterprise website operations, content management, and digital experience best practices
• Positive, adaptable, and collaborative team player who thrives in a fast-paced environment and maintains a bias toward action
• Curious and adaptable toward emerging AI-powered tools and technology that enhance digital operations, productivity, and execution quality

Preferred

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• Bachelor's degree in Marketing, Communications, Business, Digital Media, or a related field
• 2+ years of hands-on experience supporting website production, content publishing, and website operations within an enterprise environment
• Experience working within enterprise content management systems (CMS), preferably Adobe Experience Manager (AEM)
• Experience managing digital projects and coordinating work across multiple stakeholders, agencies, and business teams
• Familiarity with project management and workflow platforms such as Wrike, Jira, Asana, or similar solutions
• Working knowledge of website analytics, SEO/GEO best practices, accessibility standards, and website governance processes
• Experience supporting large-scale websites, website migrations, digital transformation initiatives, or multi-site environments is a plus
• Familiarity with generative AI platforms and productivity tools, including practical experience applying AI to streamline web production or web operations workflows

Benefits

• Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.