Responsibilities

• HCP & Patient Contracting Operations
• Manage the comprehensive HCP & Patient contracting and payment process for all engagements, ensuring compliance and adherence to policies.
• Serve as internal subject matter expert for HCP & Patient engagements, training employees on all processes/SOPs/systems as needed.
• Advisory Boards
• Lead end-to-end operational planning and execution of HCP and Patient Ad Boards.
• Ensure proper contracting, honoraria calculations, documentation and payment processing for all advisors.
• Manage all logistical operations for live or virtual ad boards.
• Oversee vendor partners to ensure seamless execution, accuracy and timeliness.
• Speaker Bureau
• Lead all aspects of vendor management for speaker bureau operations, reporting, program logistics and budget management.
• Ensure compliance with HCP engagement policies, process and programs in close collaboration with Compliance, Legal and Business Operations partners, and help ensure audit preparedness and operational excellence.
• Sponsorship & Congress Management
• Oversee daily operation and continuous improvement of sponsorship process.
• Partner with internal stakeholders on approval system optimization and development of end-user training guides.
• Act as main point of contact with association, which includes but not limited to communication sponsorship commitment, manage sponsorship payment and fulfillment of sponsorship benefits.
• Lead complex, cross-functional planning teams to successfully manage the execution of all benefits within each sponsorship.
• MLR Operations
• Lead and optimize MLR processes, including guidance to MLR coordinator, develop and maintain training guides, and partnership with US Regulatory and Global Veritas (PromoMats) Teams.
• Partner with Head of US Marketing Operations on expedited review needs, GenAI optimization and content transformation scalability.
• Print & Fulfillment Operations
• Oversee vendor partner to ensure streamlined operations for new item set-up, printing, fulfillment, destruction and reporting.
• Oversee the release, updates, and expiry of promotional materials via Veritas (Veeva PromoMats) and other fulfillment services.
• Manage the ordering portal, ensuring accurate inventory and a positive end-user experience.