Responsibilities

• Own email and SMS strategy across a portfolio of client accounts
• Build campaign, flow, segmentation, and testing strategies tied to client goals
• Identify opportunities across the customer lifecycle to improve conversion, repeat purchase, and retention
• Monitor performance, diagnose issues, and turn data into clear recommendations
• Develop testing roadmaps and evolve strategy based on results
• Connect lifecycle performance to broader client business goals
• Serve as the strategic lead and trusted lifecycle advisor for your clients
• Lead client calls, reporting, strategic planning, and performance conversations
• Clearly communicate what’s working, what’s not, and what we recommend doing next
• Proactively surface risks and opportunities while navigating feedback and difficult conversations with good judgment

Requirements

• Deep working knowledge of Klaviyo

Preferred

• experience with additional ESP and SMS platforms is a plus

Benefits

• Fully remote
• Flexible time off
• Monthly Food Delivery Stipend
• Mental health days
• Quarterly Continued Learning stipend
• Commission Bonus
• Health/Dental/Vision insurance coverage
• 401k + match
• Clear growth path and real ownership over your work