Sr. Digital Loyalty Account Specialist

Medina, OH

$91K/yr – $121K/yrSenior Level3+ years expFull time

Posted 4 months ago

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Job Summary

Drive digital offers and loyalty program support for PMI retail channels with cross-functional collaboration and budget responsibilities.

  • Own end-to-end digital offers for retail loyalty aligned with PMI promotions.
  • Must-have: 3+ years in sales, brand management, or trade marketing in CPG.
  • Standout: Cross-functional collaboration with Field Sales, Brand, Marketing and retailer decision-makers.

Job Description

Responsibilities

  • Identify, build, and administer digital offers within Retail Customers’ digital loyalty programs and platforms that are consistent with and/or complimentary to PMI U.S. brands’ promotional strategies.
  • Work closely with Field Sales and Marketing teams in developing digital offers for customer loyalty programs.
  • Develop and maintain good working relationships with retail customer key decisions makers.
  • Utilize various data systems to evaluate customer loyalty program performance and identify opportunities to drive efficiencies and expand customer loyalty program reach.
  • Manage all administrative tasks in a timely manner and with consistency and accuracy.
  • Plan and coordinate work activities according to priority.
  • Establish efficient work procedures to ensure business objectives are met in a timely and accurate fashion.
  • Challenge and propose improvements as necessary through the appropriate channels.
  • Effectively and succinctly communicate ideas and issues internally and externally across PMI U.S. Field Sales, Brand, Marketing and assigned customer organizations.
  • Play a key role in digital loyalty program trade spending budgets and forecasts.

Requirements

  • Bachelor’s degree (BA, BBA, or BS) or equivalent relevant work experience required.
  • Minimum 3 years combined experience in sales, brand management, and/or trade marketing in consumer-packaged goods industry required.
  • Previous experience in digital marketing and/or loyalty programs a plus and not required
  • Persuasive verbal and written communication skills.
  • Strong financial and analytical skills.
  • Attention to detail and exceptional project management and organization skills.
  • Excellent computer skills.
  • Demonstrated ability of problem solving and creativity.
  • Legally authorized to work in the U.S.

Preferred

  • Customer management experience is preferred.

Benefits

  • We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
  • We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
  • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
  • Take pride in delivering our promise to society: To improve the lives of millions of smokers.
Philip Morris International logo

Philip Morris International

Philip Morris International (PMI) is a leading international consumer goods company working to deliver a smoke-free future and evolving its portfolio for the long term to include products outside of the tobacco and nicotine sector. Since 2008, PMI has invested more than USD 15 billion to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke, with the goal of completely ending the sale of cigarettes. In November 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the companies’ IQOS and ZYN brands. As of Q2 2025, PMI's smoke-free products were available for sale in 97 markets and smoke-free products accounted for approximately 41% of net revenues. With a strong foundation and significant expertise in life sciences, PMI announced in February 2021 its ambition to expand into wellness and healthcare areas and aims to enhance life through the delivery of seamless health experiences. For more information, please visit www.pmi.com and www.pmiscience.com.Our priority is to attract, support and keep with us diverse and unique individuals. Our global workforce of more than 69,000 people is one of our greatest strengths and the key to our success as a company. Our employees speak more than 80 languages and come from all corners of the world. PMI has also been certified as a “Global Top Employer” for the seventh consecutive year, in recognition of the high standards of excellence in our working environment and the exceptional development opportunities we offer. If you come into our offices or meet our people, you will quickly realize that at PMI everyone has the opportunity to make a difference and build phenomenal careers.

Lausanne, Vaud, CHE
65K employees (4,153 in marketing)