Responsibilities

• Collect, analyze, and interpret data to identify trends and make strategic recommendations in areas such as customer loyalty, customer experience, customer segmentation, and marketing campaigns
• Prepare various sources of data to track changes in customer behavior, including transactional, customer demographics, loyalty program measurement, digital marketing communications, engagement, and customer research to tell the story of how these changes impact business performance
• Collaborate with internal partners to document key business needs into clearly defined requirements and project plan
• Develop, maintain, and manage reporting, analytics, dashboards, and other BI solutions
• Collaborate cross-functionally amongst internal stakeholders and business partners to support and provide customer-level analytics, data accuracy, and integrity
• Analyze customer behavior, loyalty performance, and customer trends, and publish post-mortem results
• Measure program effectiveness and identify opportunities to improve customer retention and engagement
• Support the Director of Customer Loyalty and the Senior Customer Loyalty and Insights Manager, as well as other internal stakeholders, as needed
• Periodic and ad hoc analysis/reporting and performance evaluation
• Use of various analysis tools – SQL, Power BI, Excel, etc.

Requirements

• 2- 3 years of hands-on experience in retail marketing analytics, data science, BI, or data insights roles, preferably in a loyalty, direct-to-consumer, e-commerce, or SaaS business providing solutions
• Proficiency in data access tools, business intelligence tools, and advanced statistical tools required (SQL, Power BI/Tableau, SAS or Python, HTML, Jira, etc.)
• Strong analytical and problem-solving skills, logical and data-driven decision-making skills, detail-oriented, and able to work well within a small, dynamic data-driven team
• Collaborative, strategic thinker and problem solver with a demonstrated ability to prioritize and work on multiple projects simultaneously and deliver results in agreed-upon timelines
• Strong interpersonal skills, including tact and diplomacy, to collaborate, negotiate, and communicate effectively and professionally with cross-functional partners at all levels in the company.
• Demonstrated ability to be flexible and adapt to changing priorities
• Demonstrated ability to think critically and adapt one’s approach to suit a particular audience or situation
• A genuine interest in using data and analytical techniques to solve real business and consumer challenges
• Experience developing operational reports and data visualizations for marketing teams
• Experience in a multi-unit, high-growth retail or similar environment is highly preferred. Previous food and/or grocery-specific industry experience preferred.

Preferred

• Experience in a multi-unit, high-growth retail or similar environment is highly preferred. Previous food and/or grocery-specific industry experience preferred.

Benefits

• All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount.
• Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits.
• Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program.
• Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure.
• Staff may be eligible for paid holidays, depending on schedule and tenure.
• Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.