Sr. Associate, Communications - Internal Card Campaigns (Hybrid)

Responsibilities

• Campaign Execution & Storytelling: Develop and launch comprehensive internal communication campaigns aligned with Card’s strategic priorities, using storytelling to drive engagement and culture
• Stakeholder Management: Partner effectively across matrixed leadership teams, exercising sound judgment, composure under pressure, and emotional intelligence when driving alignment
• Channel Strategy: Write, publish and distribute targeted content optimized for specific channels, including e-mail, Slack, intranet, newsletters, and events
• Story Mining (Journalism Mindset): Act as an internal reporter—proactively interviewing stakeholders, asking sharp questions, and translating complex business initiatives into clear, human-centered stories
• Editorial Planning: Maintain and manage the editorial calendar for Card-wide communications, ensuring a balanced frequency of business updates, culture stories, and leadership messaging
• Analytics & Optimization: Track, analyze and report on channel metrics and feedback to continuously refine and improve our communications strategy and messaging
• Tool Adoption: Leverage emerging productivity and AI tools to streamline content drafting and editorial workflows

Requirements

• Outstanding written and verbal communication skills, including strong presentation abilities and editorial judgment to distill complex strategy into clear, engaging content
• Excellent influencing and negotiation skills, with a proven ability to build communication plans and align cross-functional partners across a complex, matrixed organization
• Proven track record of managing end-to-end projects with urgency, meeting tight deadlines, and delivering high-quality work on time and within budget
• Ability to navigate fast-paced environments with adaptability, sound judgment, and composure under pressure
• Strong stakeholder-orientation with a history of building trusted, collaborative working relationships
• Bachelor’s degree or military experience
• At least 2 years of experience in internal communications, corporate communications, or newsroom/journalism settings

Preferred

• BA in Communications, Journalism, English, or Marketing
• At least 3 years of experience as a communications specialist
• At least 1 year of experience in a customer-facing experience role or financial services
• Proven track record of managing digital communication channels and email newsletter tools
• Background in newsroom/journalistic writing
• Exceptional project management and stakeholder influencing skills
• Experience using data and engagement analytics to adjust communication strategies

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.