Responsibilities

• Conduct community management, identify trends, and engage with the brand audience.
• Identify, flag, and engage on trending topics and reputational issues. Document and monitor additional activity as requested.
• Create error-free messaging and real-time content to support clients' social media goals.
• Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events.
• Work with enterprise publishing and listening tools.

Requirements

• Must have a minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand.
• Possess excellent social media skills.
• Experience utilizing customer experience platforms. Having Sprinklr experience is a significant plus.
• Have a genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others.
• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
• Have excellent communication and presentation skills, both written and verbal.
• Have strong critical thinking and analytic skills.
• Be detail-oriented, organized, caring, innovative, proactive, and data-driven.
• Be a team player and a collaborative problem-solver.
• Bilingual English/Spanish ability is a plus.