Responsibilities

• Your main responsibility will be responding to consumer’s queries, complaints, and engaging with the online audience on behalf of our client while keeping with their bright, playful and happy look and feel.
• In this role you are able to use your knowledge on best practices across social platforms as well as your skills in customer service by providing every customer with an authentic interaction.
• At the heart of this position is ensuring that our brands are connecting with their communities and building positive associations while remaining human, genuine and caring to every customer's needs and circumstances.

Requirements

• Strong US English written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential.
• Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency
• Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences.
• A confidence with digital technology and using a variety of tech tools and platforms.
• A self-motivated social media expert who is comfortable working remotely.
• Operating system - Windows 11 / MAC OS X version 14 (Sonoma) or higher with Admin credentials.
• At least 8GB RAM (16GB recommended)
• A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).
• 40 GB available HDD (SSD recommended)
• A Webcam and headset